Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
10329485
New Member

Recent pattern: internet gets interrupted for a few seconds many times a day

Last week I noticed this pattern: the internet works fine for a while (30 minutes or so) then, for about 5-10 seconds it has 0 speed. 

 

As a single user I have two types of internet use: video and web sites use. Video gets cached and is not affected by the issue, but using web sites is. My internet use has the following pattern: loading page takes 1-5 seconds, then I read for a few tens of seconds or a few minutes, then go somewhere else. Essentially about 5% of my internet use time is where data needs to flow. And yet I'm affected with service interruptions to the point I have to seek help.

 

 

 

I think many people have the same pattern of internet use and I think Comcast may try to exploit it by juggling among users and offering a few seconds of service then a few seconds of no serivce. This way they can have 1 pipe serving many people. It'd make sense from business point of view but absolutely unacceptable from customer point of view.

1 REPLY 1
Official Employee

Re: Recent pattern: internet gets interrupted for a few seconds many times a day

 

Hi 10329485 and welcome to the support forums. 

 

I would like to assist with your internet services. Please private message me your account number and the name of your business. 

0 Kudos
Reply