Receiving Xfinity consumer data plan but subscribed to Business data Plan

[zdstringer]

Recently switched out my Comcast Cisco Business modem with a Netgear CM1000-1AZNAS Docsis 3.1 modem and signed up for a 2-year 25/10 business plan.  

Nothing else changed in my network configuration (modem > Netgear GS108T switch>Cat6 cable>computer) but now getting 30/5 on Speedtest by Ookla showing current connection = Xfinity 73.93.212.127.  

Not concerned about WiFi speeds.  

So why does it seem that I'm now getting an Xfinity Consumer level plan? 

Thanks, 

Doug

[Comcast_Anisa]

Hi there, thanks for taking the time to reach out to us and I would love to help! Can you please send a private message with your name, the full address, and phone number to the account? 

[zdstringer]

<violation>

[Comcast_Ken]

zdstringer, thanks for posting but I've edited your post as it contained private account info. Please click my name and then click send me a private message so I can look into your speed concerns. 

Ken

[zdstringer]

Ken, 

Is this a secure email?  I responded earlier, but got the message that the post was edited. 

Thanks, 

Doiug 

[Comcast_Ken]

Yes it is secure. I edited the post myself. You posted your address, phone number, and name publicly which violates our guidelines. Please send me a private message for assistance. 

Ken