Connectivity
Connectivity and managing Your Comcast Business network
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cbazuin
New Member

Phones will not call out no one can call in!!

Office in Bingham Farms MI any one not able to call out on the business phone?

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35 REPLIES 35
Travel_Nicole
New Member

Re: Phones will not call out no one can call in!!

I am in Chicago and cannot call out from my business line.  i am finally getting calls in, but still can't call out.  I've been on hold with Comcast on my cell for over a 1/2 hour.

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cvanhenkelum
New Member

Re: Phones will not call out no one can call in!!

I'm in the same boat.  In the Chicago Suburbs.  No calls in or out.  Not a good thing for a sales office.  And when i call the customer service phone number...I go through all the prompts and end up being transferred to a busy line. 

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CTR
New Member

Re: Phones will not call out no one can call in!!

Batavia Illinois!!!! phones are down and comcast support number is down. We are a first responder company that handles police tows we need phones

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amehen
New Member

Re: Phones will not call out no one can call in!!

Same thing is happening to our office phones in northern Indiana. 

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Highlighted
CTR
New Member

Re: Phones will not call out no one can call in!!

wth!!!!

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vasileff
New Member

Re: Phones will not call out no one can call in!!

Birmingham Mi-none of our 6 lines are connecting-dial out and get a recording try again later-Cocast help line ends up at a busy signal

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pjkennedy
New Member

Re: Phones will not call out no one can call in!!

we have been out here in Chicago as well. Just got our first incoming phone call from a client who has RCN. Still can't make outgoing calls.


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pjkennedy
New Member

Re: Phones will not call out no one can call in!!

I had the same response. Using our Verizon cell phones to call clients.

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JeremyQT
New Member

Re: Phones will not call out no one can call in!!

Confirmed as same here. Faxes and Phones are down at both our Indianapolis and Shelbyville Locations. 

 

Awesome.  ಠ_ಠ

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Travel_Nicole
New Member

Re: Phones will not call out no one can call in!!

It took me trying to call into Comcast about 15 times, I too had to go through all the prompts and got busy signals.  I eventually got through.  They said it is a massive outage and have no time frame for the service coming back up.

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littledipper
New Member

Re: Phones will not call out no one can call in!!

i have a restaurat full of customers trying to pay with credit cards, and i have no phone lines! Chmabersburg PA! WTH!!!! Cant get through to comcast.

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Community Manager
Community Manager

Re: Phones will not call out no one can call in!!

To all our community members,

 

Thank you all for bringing this to our attention.

At this time we are experiencing a major outage event that is affecting multiple markets.

Our product engineers are engaged and actively working to address this issue.

 

Please check back for update.

 

We do apologize and thank you all for your patience in this matter

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pjkennedy
New Member

Re: Phones will not call out no one can call in!!

5/22/2014 3:55pm, phones are back up.

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ahstacks
New Member

Re: Phones will not call out no one can call in!!

Atlanta is down too...... this is our busiest time of the year and we are losing MASSIVE amounts of money with every hour the phones are down.  Same thing can't get through to comcast... don't have all day to continue to call.... 

 

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AT
New Member

Re: Phones will not call out no one can call in!!

Our Business Phone is down also in Western Mass.  Hoping you will fix this fast! I just switched to Comcast Business for 3 business lines 2 weeks ago and this doesn't make me feel like I made the right business decision! 

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bhorst
New Member

Re: Phones will not call out no one can call in!!

I'm in Ponte Vedra Beach, FL, busy signal when calling out and no one can call in.  We are a real estate office, this is not a good situation.  When will we be back up?  Just switched to Comcast after years with AT&T....was this a huge mistake??

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ahstacks
New Member

Re: Phones will not call out no one can call in!!

where are you..... we are still down

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Ricks3665
New Member

Re: Phones will not call out no one can call in!!

I have a pizza shop in elizabeth pa and same problem. Just switched from verizon. 13 years never a problem. False promises again....

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atlsheetmetal
New Member

Re: Phones will not call out no one can call in!!

Same thing here in Norcross,ga.  To make matters even worse .  When I called my office the recording said the nuber has been disconnected.    GOOD JOB !  COMCAST.

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1Kandi
New Member

Re: Phones will not call out no one can call in!!

Trying to run a business...this is the second time in six months without phones.  Unacceptable.  

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Fireranger
New Member

Re: Phones will not call out no one can call in!!

what area are you in that the lines are up?

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hpharmacy
New Member

Re: Phones will not call out no one can call in!!

We are outside of Augusta, GA and our phones have been down since around 4pm.  We can't run any credit or debit cards, so this is really interfering with running our very small business.

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littledipper
New Member

Re: Phones will not call out no one can call in!!

i'm seeing thousands of dollars walk out of my business!! regretting the switch so much! When is this going to be fixed "Comcast Jon"? this is horrible!

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Fireranger
New Member

Re: Phones will not call out no one can call in!!

 
Message I found from Comcast...
 
Community Manager
Comcast_Jon
Posts: 751
Registered: ‎05-04-2012
 
  Re: Phones will not call out no one can call in!!

To all our community members,

 

Thank you all for bringing this to our attention.

At this time we are experiencing a major outage event that is affecting multiple markets.

Our product engineers are engaged and actively working to address this issue.

 

Please check back for update.

 

We do apologize and thank you all for your patience in this matter

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littledipper
New Member

Re: Phones will not call out no one can call in!!

does anybody have any updates?

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ABCUtahLaw
New Member

Re: Phones will not call out no one can call in!!

Davis County, Utah is out.  We get a dial tone, but every time we try to make an outbound call we get either a busy signal or nothing at all.  All inbound calls go directly to voicemail.

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jworkman
New Member

Re: Phones will not call out no one can call in!!

Out in Walnut Creek CA; second time this month no phone lines.  Comcast says they have no idea what the problem is.  So they cannot fix it.  

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golfercct
New Member

Re: Phones will not call out no one can call in!!

OUR PHONES ARE DOWN SAN JOSE CA

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LarryD
Occasional Visitor

Re: Phones will not call out no one can call in!!

Down in Santa Rosa, CA

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agoldschlagermd
New Member

Re: Phones will not call out no one can call in!!

Second time in a month too. Burlingame, California.

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butteauto
New Member

Re: Phones will not call out no one can call in!!

go to http://downdetector.com/status/comcast-xfinity/map to see where all the power outages are

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AprilEve
New Member

Re: Phones will not call out no one can call in!!

Still out in Western Ma - I have my yearly 12 hour sale happening tomorrow - 1/2 of my clients for the year call during this time and book with me. If they can't get through I am in MAJOR MAJOR trouble.

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littledipper
New Member

Re: Phones will not call out no one can call in!!

what is going to happen if they are still down tonight when my vredit card machines will try to settle themselves. i am going to lose all of my sales from before the phone went down? im screwed!

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jtobias
New Member

Re: Phones will not call out no one can call in!!

Mnneapolis phones are down! Hard to take reservations with out phone use.

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Community Manager
Community Manager

Re: Phones will not call out no one can call in!!

To all our community members,

 

We once again apologize for the service disruption this outage may have caused for you and your business.

Our network engineers immediately escalated the situation internally, and resolution involved a cross-disciplined approach to isolating the network elements in conjunction with all our platform partners. 

 

If you are experiencing any service issues, please first try to restart your voice services modem (EMTA).

 

 

Thank you all for your patience in this matter.

 

 

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