Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Paying for Comcast business when I don’t own a business

Anyone else stuck in a contract with Comcast Business but don’t own a business? Anyone else paying almost $100 a month for WiFi and a phone service add on to SAVE on WiFi? As a resident who wanted residential xfinity, but Comcast refused to allow me to switch? I am not a business owner and have been so upset I cancelled my Xfinity mobile service with them. They lost money there. And I’d be a residential customer getting my needs met but they refuse to allow me to switch. So odd, how bad Comcast business is at how they do business with their customers. It’s embarrassing. I get new deals sent to me for business. Info about this phone service they KNEW I wouldn’t have use for and haven’t even touched the service or looked into it.
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Official Employee

Re: Paying for Comcast business when I don’t own a business

I am so very sorry to hear that you have had this experience with our business services. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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New Member

Re: Paying for Comcast business when I don’t own a business

I’ve reached out at least a dozen times. But okay, let’s try for a bakers dozen.
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Official Employee

Re: Paying for Comcast business when I don’t own a business

Hi there! Thanks so much for reaching out to us. Believe me, I'll do my best to keep you from having to reach out again. We strive to do the very best for our customers. I see you are having an issue with your monthly price. Just to make sure I assist you correctly. Are you trying to cancel your service, or look into a possible promotion? -Rob K. 

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New Contributor

Re: Paying for Comcast business when I don’t own a business

Hey I feel for ya.....I had the same problem. We are dual zoned here in Sandwich, IL at the local airport and despite being 50 feet away from two boxes to hook up to they would not recognized our 3 apartments we have next to our two airplane hangers. We are in a 'business park' however the city gave us residential zoning due to the apartments. I was forced (if I wanted Comcast....only high speed service around at that time (mid 2016) I had to get a business account.

 

I'm paying ~ $220.00 a month for 300/20. Then the price went up when I noticed I was paying for some cloud/web hoting feature I did not even subscribe to. It just showed up on my bill. No email asking, etc. eventually found you can stop that service from within your account settings however I paid $4.95 a month for at least 6 months for something I never needed/ordered.

 

Tim

 

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New Member

Re: Paying for Comcast business when I don’t own a business

That’s insane. You are not a business owner, but you are made to buy business services with bloated costs for speed and bandwidth you don’t need. It should be illegal. Because, first of all, you are not a business. That should be the first qualification for business service. Additionally, I’d it legal to operate a business from your apartment? Probably not. Which makes the contract seem void. Would the city help, because where you live is being qualified as business when it’s residential? I’d look into contacting city government for guidance and help. Sorry you’re stuck with a grossly bloated service and price to Match.
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New Member

Re: Paying for Comcast business when I don’t own a business

Oh I see, you are listed as residential by city. Is there a Comcast residential service arm available there in your city? I’m in Houston, xfinity is our residential option. It’s unethical and bad business to do this BS.
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