I am so very sorry to hear that you have had this experience with our business services. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
Hi there! Thanks so much for reaching out to us. Believe me, I'll do my best to keep you from having to reach out again. We strive to do the very best for our customers. I see you are having an issue with your monthly price. Just to make sure I assist you correctly. Are you trying to cancel your service, or look into a possible promotion? -Rob K.
Hey I feel for ya.....I had the same problem. We are dual zoned here in Sandwich, IL at the local airport and despite being 50 feet away from two boxes to hook up to they would not recognized our 3 apartments we have next to our two airplane hangers. We are in a 'business park' however the city gave us residential zoning due to the apartments. I was forced (if I wanted Comcast....only high speed service around at that time (mid 2016) I had to get a business account.
I'm paying ~ $220.00 a month for 300/20. Then the price went up when I noticed I was paying for some cloud/web hoting feature I did not even subscribe to. It just showed up on my bill. No email asking, etc. eventually found you can stop that service from within your account settings however I paid $4.95 a month for at least 6 months for something I never needed/ordered.
Thanks so much for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are and we want to do all that we can to assist. I am so sorry to hear that you have been impacted by this horrible virus. I would love to assist you and get to the bottom of all of this. Can you please reach out through private message with your first and last name, business service address and account number or phone number? If you have a residential account with us as well we are always available 24/7, Just reach out through this link, https://comca.st/2NGA8rO and you will get in touch with our residential team, where we are always available to assist you with any questions or concerns at any time! -Michelle