Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Grasshopper
New Member

Paying for Comcast business when I don’t own a business

Anyone else stuck in a contract with Comcast Business but don’t own a business? Anyone else paying almost $100 a month for WiFi and a phone service add on to SAVE on WiFi? As a resident who wanted residential xfinity, but Comcast refused to allow me to switch? I am not a business owner and have been so upset I cancelled my Xfinity mobile service with them. They lost money there. And I’d be a residential customer getting my needs met but they refuse to allow me to switch. So odd, how bad Comcast business is at how they do business with their customers. It’s embarrassing. I get new deals sent to me for business. Info about this phone service they KNEW I wouldn’t have use for and haven’t even touched the service or looked into it.
0 Kudos
Reply
3 REPLIES 3
Official Employee

Re: Paying for Comcast business when I don’t own a business

I am so very sorry to hear that you have had this experience with our business services. I would love to look further into this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

0 Kudos
Reply
Grasshopper
New Member

Re: Paying for Comcast business when I don’t own a business

I’ve reached out at least a dozen times. But okay, let’s try for a bakers dozen.
0 Kudos
Reply
Official Employee

Re: Paying for Comcast business when I don’t own a business

Hi there! Thanks so much for reaching out to us. Believe me, I'll do my best to keep you from having to reach out again. We strive to do the very best for our customers. I see you are having an issue with your monthly price. Just to make sure I assist you correctly. Are you trying to cancel your service, or look into a possible promotion? -Rob K. 

0 Kudos
Reply