Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Packet loss starting around 3pm 12/29/19

I have ping monitor to first hop and seeing packet loss starting around 3pm. It seems to be getting worse over time. I have restarted the modem and problem persists.

 

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4 REPLIES 4
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Official Employee

Re: Packet loss starting around 3pm 12/29/19

HI there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your internet concerns. You have reached the right team to help get this taken care of. Can you please send a private message with your name and the full address? 

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Visitor

Re: Packet loss starting around 3pm 12/29/19

I sent a PM, Thank you!

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Visitor

Re: Packet loss starting around 3pm 12/29/19

Looks like this was fixed around 12pm today. Thank you!!

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Official Employee

Re: Packet loss starting around 3pm 12/29/19

I am so glad to hear that everything is working as it should again for you. I know how impactful any service disruption is to a business and as such I would love to ensure that we get the account credited for the time that the services were impacted. Would you mind confirming how long the services were down? 

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