Packet loss starting around 3pm 12/29/19

[nschwerzler]

I have ping monitor to first hop and seeing packet loss starting around 3pm. It seems to be getting worse over time. I have restarted the modem and problem persists.

[Comcast_Anisa]

HI there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your internet concerns. You have reached the right team to help get this taken care of. Can you please send a private message with your name and the full address? 

[nschwerzler]

I sent a PM, Thank you!

[nschwerzler]

Looks like this was fixed around 12pm today. Thank you!!

[Comcast_Michelle]

I am so glad to hear that everything is working as it should again for you. I know how impactful any service disruption is to a business and as such I would love to ensure that we get the account credited for the time that the services were impacted. Would you mind confirming how long the services were down?