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Packet loss & slow speeds

BMike
Visitor

Packet loss & slow speeds

In the past week, during the late evenings (After 10PM), the speeds will drop dramatically, along with some high (40-50%) packet loss, and the high ping times that come with it. Sometimes this clears itself up, but others not. I've called before and they wanted to send a tech out, but since the issue had cleared up by the time they wanted to be here, I cancelled it. Now the issue is back, but won't be if someone is sent out. Is there something Comcast here can do to target this intermittent issue?
Community Manager
Community Manager

Re: Packet loss & slow speeds

HI BMike.  Latency issues are typically handled with a tech site visit to verify the equipment and the line.  The realtime monitors used by the Service Center technicians record state changes. A site visit can determine if there are line issues that is causing this intermittent issue. 

BMike
Visitor

Re: Packet loss & slow speeds

So I need to have a tech come out even when the issue is not occurring? They said if they couldn't find anything wrong when they came out, I'd be charged a service charge. I don't want that.