Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Visitor

Packet Loss since at least a week

We experiencing packetloss since a week, sometimes more than 50%. It started about a week ago and almost all internet services are affected. What's going on? 

 

mtr to www.google.com

 

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.5.1 0.0% 13 0.5 0.5 0.4 0.7 0.1
2. 50.251.99.190 0.0% 13 2.8 5.1 2.0 11.2 3.0
3. 96.120.50.17 0.0% 13 32.1 47.7 12.8 139.3 40.9
4. te-0-0-0-18-ur03.beaudr.fl.naples.comcast.net 23.1% 13 12.7 26.3 12.7 42.2 9.9
5. te-0-7-0-2-ar03.bonitasprngs.fl.naples.comcast.net 0.0% 12 24.3 22.6 16.6 28.3 4.3
162.151.7.202
162.151.7.142
te-0-7-0-0-ar03.bonitasprngs.fl.naples.comcast.net
162.151.7.174
te-0-7-0-1-ar03.bonitasprngs.fl.naples.comcast.net
162.151.7.170
6. be-33661-cr02.miami.fl.ibone.comcast.net 0.0% 12 28.2 28.8 21.3 39.5 5.5
7. hu-0-11-0-4-pe01.nota.fl.ibone.comcast.net 0.0% 12 23.8 34.6 19.9 82.3 17.3
8. as15169-1-c.nota.fl.ibone.comcast.net 8.3% 12 65.1 71.9 63.0 80.0 5.6
9. 209.85.253.74 0.0% 12 23.0 29.0 18.6 63.1 12.3
10. 72.14.233.89 0.0% 12 23.2 33.8 21.1 73.7 14.5
11. mia07s34-in-f4.1e100.net 0.0% 12 20.6 35.1 20.6 67.6 14.6

 

mtr to www.comcast.com

 

Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.5.1 0.0% 22 0.5 0.5 0.5 0.6 0.0
2. 50.251.99.190 0.0% 22 2.2 4.6 1.8 11.2 2.9
3. 96.120.50.17 0.0% 22 33.6 30.7 12.1 60.5 13.1
4. te-0-0-0-18-ur03.beaudr.fl.naples.comcast.net 4.5% 22 54.2 31.2 11.2 61.4 13.7
5. te-0-7-0-0-ar03.bonitasprngs.fl.naples.comcast.net 4.5% 22 19.5 27.1 15.4 44.5 8.2
162.151.7.174
162.151.7.170
162.151.7.142
162.151.7.202
te-0-7-0-1-ar03.bonitasprngs.fl.naples.comcast.net
te-0-7-0-2-ar03.bonitasprngs.fl.naples.comcast.net
6. te-0-0-0-3-ar03.venice.fl.westfl.comcast.net 0.0% 22 20.2 34.8 19.1 118.7 24.0
7. be-33661-cr02.56marietta.ga.ibone.comcast.net 4.5% 22 58.7 51.3 33.0 114.9 20.4
8. be-10414-cr02.chicago.il.ibone.comcast.net 9.1% 22 76.3 61.8 49.6 89.9 11.6
9. be-7922-ar01-d.northlake.il.ndcchgo.comcast.net 27.3% 22 67.5 61.6 50.1 87.4 10.1
10. xe-4-0-0-0-ur09-d.northlake.il.ndcchgo.comcast.net 22.7% 22 60.5 60.3 49.8 85.0 7.9

 

 

0 Kudos
Reply
1 REPLY 1
Respected Member

Re: Packet Loss since at least a week

Hello smargasy and welcome to forums,

 

I was looking at the signal levels at your location and would like to get a tech out to check your lines. Do you have a preferred time-frame for a tech visit? (AM/PM) Please send a private message with this time frame and a preferred contact number to be reached on.

 

Thank You

0 Kudos
Reply