We are a church (Glad Tidings A/G West Lawn, PA) and have been on the Comcast 50/10 business feed for a couple years now. We have been doing a live broadcast of our services the past 2 years and now seem to be seeing some packet/rate limiting issues. If we surpass 1Mbps upload on our livestream.com outgoing feed the results are poor video quality. Does Comcast do any packet/rate limitations on that 10mbps outbound traffic connection we have or what? I'm pulling at straws,it doesn't happen all the time.
I've checked status the IP-Gateway (Comcast device) on your premise and I do see a noted upstream bit error rate (BER) issue. This BER's issue could stem from, such as data overload, faulty connection or interfering devices.
I recommend a field tech call to inspect it.
To setup the t/c contact our technical support at 1-800-391-3000 and they will assist you, but please tell that there is an upstream BER issue and inform the field tech as well.