Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
New Member

Open Ticket Online?

I have never been able to find a way to open a support ticket for Busines Class online.  Anybody have a link?

 

It is annoying that I have to call.  It is also annoying of course that my packet loss issue cannot be permanently fixed.

 

Thanks,

Robert A. Ober

3 REPLIES 3
Highlighted
Trusted Forum Contributor

Re: Open Ticket Online?

As far as I know customers cannot open tickets to tier II, only reps can. 

0 Kudos
Highlighted
New Member

Re: Open Ticket Online?

COMCAST is terrible. I am getting furious. They keep turning on a public wifi hotspot at my house and I have explicitly not authorized this and have spent over 6 hours now through repeated calls to support disable the xfinitiwifi (as biz class eMTA's firmwares hide and lock out many functions). http://www.sfgate.com/business/article/Comcast-sued-for-turning-home-Wi-Fi-routers-into-5943750.php...

0 Kudos
Community Manager
Community Manager

Re: Open Ticket Online?

Hello DenverParaFlyer,

 

We have disabled all Wi-Fi function on IP-Gateway.

We apologize for the inconveniences this issue has cause.

 

If you ever need this function turn off again or have question for any other issue, please post.

 

Thank you for your patience.

 

 

0 Kudos