Connectivity
Connectivity and managing Your Comcast Business network
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jacobl
New Member

Ongoing Packet Loss / Latency issues

I have been experiencing intermittant packet loss and latency issues over the past 2 weeks.  Here are some trace snippets to help narrow down the issue.

 

http://i.imgur.com/NkMgk.png

 

http://i.imgur.com/6qZN4.png

 

Gateway info:

http://i.imgur.com/vhyHM.png

http://i.imgur.com/M866q.png

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1 REPLY 1
Community Manager
Community Manager

Re: Ongoing Packet Loss / Latency issues

Hello jacobl,

 

Welcome to the forum. Based on your data, you will need a tech call to resolve the connectivity issue.

Send me a pm (private message) with the following information to set up a tech call.

 

Name

Account Number

Business Hours of Operation: (preferred time of the t/c)

Contact Number

 

 

Thank You

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