Connectivity
Connectivity and managing Your Comcast Business network
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Jackpres1
Visitor

Older equipment won't recognize new, faster connection

We moved our business internet and phone to our home which already has Comcast internet.  I want to make sure everything works on the new connection before I cancel the home service.  Some of the older equipment won't recognize the new, faster wifi.  Is there anything I can do?

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7 REPLIES 7
Official Employee

Re: Older equipment won't recognize new, faster connection

 

Hi Jackpres1 and welcome to the business forums. 

 

I would like to assist with your services. When you say older equipment, are you referring to leased equipment provided by Comcast or is this your personal equipment? 

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Jackpres1
Visitor

Re: Older equipment won't recognize new, faster connection

Personal equipment - an HP printer and a tablet - both probably about 6 years old.

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Official Employee

Re: Older equipment won't recognize new, faster connection

Are you attempting to connect these two devices to your 2.4 GHz network or 5 GHz network? Some devices may not be able to see the 5GHz network.

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Jackpres1
Visitor

Re: Older equipment won't recognize new, faster connection

The 5 G connection.  That's what I wanted to know - if they will work on that or if I need to purchase new items.

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Official Employee

Re: Older equipment won't recognize new, faster connection

If your devices were able to connect to the 5 GHz on your previous equipment, they should be able to with the new equipment as well as they tend to run on the same frequencies.

 

Are you attempting to join the same SSID or did they change when getting a new gateway?

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Jackpres1
Visitor

Re: Older equipment won't recognize new, faster connection

I don't know

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Official Employee

Re: Older equipment won't recognize new, faster connection

When you open the available networks on your printer or tablet, are you able to see the name of your wireless network? Do you still have the same wireless network name when getting new leased equipment?

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