Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Oh Xfinity. You're 3 for 3 with screwing up so far.

So it took 2 weeks to get our installation done at the store. 3 times I told them where we *needed* our modem -- by the register. I know. Crazy. Why would we need it there? It's not like it's wireless! (it's not.) So of course the installer assumes by my thrice requested location that I *must* mean "in the back room next to the sink". Apparently I had no say in where it should be located as the person who will be using it and will need it to be place, oh---I don't know, somewhere where I can USE it. (Did I mention that it is NOT wireless?)
 
And now...Now I'm told it'll be 10-15 days before our phone number may be ported over. So that puts us at a full month since I first called before we have functional service JUST FOR THE PHONE. Why??? Every other time I've had a number ported, it's been that same day. Heck! That same hour!
 
To resolve the issue with the modem placement, the installer "fixed it" by running a long cat 5 cable from our back room, across the store floor, to our cash/wrap area. THAT LOOKS AWESOME. 
 
:::facepalm:::
 
You know what? You can log into the modem -- only if you're a Comcast custmer...A RESIDENTIAL customer. So I have a hotspot that I'm not allowed to use IN MY OWN STORE.
 
Come ON Comcast. Please win my love back. Because I'm not loving you right now. Not at all. In fact I can't believe I hooked up with you in the first place because as it turns out, you're kinda an idiot. I must have been drunk when I called you.
 
Update: AFTER sitting on the phone with the sales rep to go through the whole "port our number" thing, the chat where he says it's going to be 10-15 business days to get our number working, he sent the WRONG paperwork for another guy's business to me. Makes me wonder...where's mine? Does someone else now have my private business documentation? How effed up is this part of my order going to be??? I emailed the guy twice to tell him he sent the wrong paperwork for the wrong business to me with no response.
 
This is me, gearing up to be super pissed. STOP BEING SUCH AN IDIOT, XFINITY!
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Community Manager
Community Manager

Re: Oh Xfinity. You're 3 for 3 with screwing up so far.

Welcome pxlchk1. We apologize for issue you've encountered in connecting your Business Service.  We can assist.  Please send me a private message (PM) with the account number and I will contact to appropriate department for resolution.

 

Thank You

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Re: Oh Xfinity. You're 3 for 3 with screwing up so far.

Sigh. I did that LAST WEEK when someone else from your social media team responded.

Wanna know how it went?

(I never received a response.)

IT JUST KEEPS GETTING MORE AWESOME.
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