Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.

Not a single contact from construction after 5 weeks

So, had a prewire survey in July, and supposedly our install was passed to the construction teams for a cable pull (through existing conduit even). After 5 weeks and multiple calles to support, as well as emails to the business sales team, nothing. Not a single call, email or anything from construction... just utter silence. Sales team even submitted a ticket, but have gotten no response. I've twice rescheduled the install, so they don't waste some poor tech's time, but probably won't do that a third time. Perhaps wasted man-hours will get some traction?


What does a customer have to do to get some sort of status update, or communication from the construction teams?

Official Employee

Re: Not a single contact from construction after 5 weeks

Hi cos and welcome to the support forums.


It is regretful to hear about your experience. I would like to assist with the construction process. Please private message me your account number, business name and your best contact number. 

0 Kudos