Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

No Phones? You are not alone - check out the map

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New Member

Phone lines are down in Ft Myers

 
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New Member

Outage...again!

WTF?! I had so many outages with either Internet or phone.

What's going on? I pay for Comcast for a months worth of reliable service.

Today I had a conferenjce call that I couldn't make. Very embassaring !

This is ticket number 6 six in a month!

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No calls in or out

SInce midafternoon, no calls coming in, no calls goping out, and no FAX connectivity.

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Re: No Phones? You are not alone - check out the map

Funny after spending 2 hrs to get thru to anyone, the CS rep on Chat told me there were no outages with phones in my area in Southeast GA/ NE FL. No wonder I cant get thru to anyone!

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Community Manager
Community Manager

Re: No Phones? You are not alone - check out the map

We apologize for the service disruption this outage may have caused for you and your business.  Our team is committed to delivering you services, and if issues arise, to resolving them as quickly as possible.

 

If you are experiencing any phone service issues at this time, please first try to restart your voice services modem (EMTA).

 

Thank You

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Re: No Phones? You are not alone - check out the map

I am in south east Florida, fort lauderdale area with phone issues since at least noon today. The most recent ETA for a fix was just moved from 4:58 pm to 6:03 pm. Luckily its a long weekend and most of our clients have left work already.

 

I just wish Comcast was more forthcoming when there is a problem and not make me go through modem resets just to make sure the problem isn't with my equipment.  They are aware of the outage and a just wasting my time because they have to follow a checklist.

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Community Manager
Community Manager

Re: No Phones? You are not alone - check out the map

Welcome reatty.   We understand the impact that outages have for your business.  Our network engineers immediately escalated the situation internally, and we have technicians on site working to resolve the issue. Our team is committed to delivering you services, and if issues arise, to resolving them as quickly as possible.  

 

Thank You

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