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No Phone or Internet - Cable Down

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djansen00
New Member

No Phone or Internet - Cable Down

Hi,

 

Our business has been completely down since yesterday...it looks like because of a downed line.  I can't get through on the phone lines (have waited on hold for hours). Is there any way to get an update on when it might be fixed?

 

Thanks,

 

Dave Jansen

Above the Treeline

Ann Arbor, MI

Accepted Solution

Re: No Phone or Internet - Cable Down

Welcome djansen00.  Our Regional Support Center informed us that a service call has been set up to resolve this issue. Please let us know if additional assistance is needed.

 

Thank You

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Accepted Solution

Re: No Phone or Internet - Cable Down

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Community Manager
Community Manager

Re: No Phone or Internet - Cable Down

Welcome djansen00.  Our Regional Support Center informed us that a service call has been set up to resolve this issue. Please let us know if additional assistance is needed.

 

Thank You

Riverton
New Member

Re: No Phone or Internet - Cable Down

Our internet has been down since our lunch shift.  We were not able to run credit cards the whole evening, due to no internet.  My manager called Comcast, and after being on hold 25 min, was told they would help him, then they hung up on him.  The SECOND time, after a similar wait time, he was walked through different steps to reset the modems, when that didn't work, your rep told my manager he need to call netgear, he then said he'd try one other thing, and hung up on him.  Only had Comcast for my business for 2 months, and I am NOT impressed with the service OR the customer service.  

Community Manager
Community Manager
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Re: No Phone or Internet - Cable Down