Connectivity
Connectivity and managing Your Comcast Business network
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Nightly internet outtage between 9:30pm and 10:15PM Pacific time

This has happened for the last month. Between 9:30PM and 10:15PM Pacific time, I will lose internet connection.  I'm on my 2nd AP that connects to the modem.  The connection then becomes spuratic, using speedtest.net gets me 1 meg down.

 

Are the specific updates that happen at that time?  I know its not my AP as I can fully connect and configure it, as well as connect to the other PCs on my network. 

 

However, ANY internet connection is absent

 

 

 

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Re: Nightly internet outtage between 9:30pm and 10:15PM Pacific time

When you lose connectivity through the "AP", can you try connecting a computer via ethernet directly to the modem & see if you still don't connect?

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Re: Nightly internet outtage between 9:30pm and 10:15PM Pacific time

Hello BradleyWall and welcome,

 

Please post your downstream/upstream, ans SNR parameters from Comcast Gateway (CG) user interface and this will be helpful for diagnostic purposes.

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Re: Nightly internet outtage between 9:30pm and 10:15PM Pacific time

Computers directly connected to it do the same thing at the same time of night.  

 

 

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Re: Nightly internet outtage between 9:30pm and 10:15PM Pacific time

Great, and instructions to log in and get to the Comcast Gateway user interface?  Keep in mind, this is a cable modem only, no built in AP. 

 

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Re: Nightly internet outtage between 9:30pm and 10:15PM Pacific time

To login to it, browse to http://10.1.10.1 and use "cusadmin" for the username and "highspeed" for the password

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Re: Nightly internet outtage between 9:30pm and 10:15PM Pacific time

Comcast 1.PNG

 

Comcast 2.PNG

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