When I first signed up with Comcast business cable internet I was told I could move my /24 IP block to my service. Now I am ready to move that over to my service I can't seem to get in contact with my account representative. Perhaps they have left the company or are on holidays?
Anyway, I rang the call centre and they were confused to say the least. I couldn't get them to put me on to someone that even knew what a netblock was, let alone how Comcast might go about offering the route.
I need to get this worked out as soon as possible, how do I get in contact with someone that knows how to set this up?
Welcome Alany. I apologize for the confusion. Customer owned IP blocks, /24 and larger, are handled thru Enterprise Service. @ 1-866-524-7482. They can assist with adding your requested level of service.
They are indeed portable:
> status: ALLOCATED PORTABLE
Now all I need is to actually get someone from Enterprise to call me back. I've called multiple times, left messages, get promised someone will contact me. Getting pretty disillusioned with the service really. 😕