Need help fixing service
We have a sales office in Bloomington Mn and I keep having major issues.. The service has only been installed for a few months and Comcast has dispatched several times already. Last time they blamed my firewall because when they unplugged it it worked.I disagreed but I am not onsite.
What I find is I can ping 10.1.10.1 from my juniper but nothing past that.IF I reboot the modem or just unplug and reconnect the cable ( yea I replaced the cable also ) the service will start working..
I think it is an issue with the modem but not sure.It is a netgear cg3000 and I am reading others with the same issue..Can someone please check this modem or get it replaced. User are furious and ready to yank the service.
Re: Need help fixing service
Hi mayash. Our Regional Support Center informs us that they have reached out to assist with resolution. Please let us know if you need further assistance.