Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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NO PHONE NO INTERNET

How can a Bussiness operate without phone or internet? What are we a third world country? I called comcast and they ESTIMATE some time this afternoon! I am dead in the water!
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Community Manager
Community Manager

Re: NO PHONE NO INTERNET

Hi Hamtramck.  Please send me your account number via private message and I will engage the Regional Support Center to assist with resolution of your service issue.

 

Thank You

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Re: NO PHONE NO INTERNET

I am also without phone service and have been all day. I have listened to the "fix time" be moved from nine this morning to nine this evening with intermediate stops at two and four. If you can't fix a problem at least be honest and admit that the technicians you have hired are inadequate and you have no idea when I will receive phone service again. This is no way to run a business.

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Re: NO PHONE NO INTERNET

Welcome to my world. Almost once a week this happens, working fine then suddenly it's like the rug is ripped out from under you. Here I am again 10 days later out again and who knows for how long as the CS rep can tell me nothing other than it's out. It's become obnoxious at this point.


@Hamtramck wrote:
How can a Bussiness operate without phone or internet? What are we a third world country? I called comcast and they ESTIMATE some time this afternoon! I am dead in the water!

 

View solution in original post

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Re: NO PHONE NO INTERNET

I am located in North Fort Myers and I too am without phone and internet for 2 days now! I am using the wireless from next door business to get online, called and they said by 3pm YESTERDAY!!! Here we are and I'm still down...how can I run my flooring business?? Credit cards, phone calls etc!! Calling does not seem to help, my contract is up and I am seriously thinking of switching to centurylink

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Community Manager
Community Manager

Re: NO PHONE NO INTERNET

HI augustgroup. Our Regional Support Center has informed us that all services are active at this time.  Please let us know if your issue persist.

 

Thank You

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9 REPLIES 9
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Community Manager
Community Manager

Re: NO PHONE NO INTERNET

Hi Hamtramck.  Please send me your account number via private message and I will engage the Regional Support Center to assist with resolution of your service issue.

 

Thank You

View solution in original post

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New Member

Re: NO PHONE NO INTERNET

Thanks John for you quick reply. Just minutes ago our service has been re established.

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Highlighted
New Member

Re: NO PHONE NO INTERNET

I am also without phone service and have been all day. I have listened to the "fix time" be moved from nine this morning to nine this evening with intermediate stops at two and four. If you can't fix a problem at least be honest and admit that the technicians you have hired are inadequate and you have no idea when I will receive phone service again. This is no way to run a business.

View solution in original post

0 Kudos
Highlighted
New Member

Re: NO PHONE NO INTERNET

Welcome to my world. Almost once a week this happens, working fine then suddenly it's like the rug is ripped out from under you. Here I am again 10 days later out again and who knows for how long as the CS rep can tell me nothing other than it's out. It's become obnoxious at this point.


@Hamtramck wrote:
How can a Bussiness operate without phone or internet? What are we a third world country? I called comcast and they ESTIMATE some time this afternoon! I am dead in the water!

 

View solution in original post

0 Kudos
Highlighted
New Member

Re: NO PHONE NO INTERNET

I am located in North Fort Myers and I too am without phone and internet for 2 days now! I am using the wireless from next door business to get online, called and they said by 3pm YESTERDAY!!! Here we are and I'm still down...how can I run my flooring business?? Credit cards, phone calls etc!! Calling does not seem to help, my contract is up and I am seriously thinking of switching to centurylink

View solution in original post

0 Kudos
Highlighted
Community Manager
Community Manager

Re: NO PHONE NO INTERNET

HI augustgroup. Our Regional Support Center has informed us that all services are active at this time.  Please let us know if your issue persist.

 

Thank You

View solution in original post

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Community Manager
Community Manager

Re: NO PHONE NO INTERNET

HI CFO.  Our Regional Support Center informed us that a a Service call is currently scheduled for today to address this issue.

 

Thank You

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New Member

Re: NO PHONE NO INTERNET

I agree. We are having the same issue with our business lines. The lines have been dead since yesterday and no one at Comcast seems bothered by the issue. This appears not to be an isolated issue. This is our fourth Ticket in the past two weeks.  We are also looking at alternative providers.

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Community Manager
Community Manager

Re: NO PHONE NO INTERNET

Hi mmichaud.  Sorry for the issues that you are currently experiencing with your Comcast service.  The Regional Support Center informed us that a service call for your location is scheduled for today. 

 

Thank You

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