Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
rashmun
Visitor

Modem up and down

Our connection keeps dropping, but never when tech is looking.

First they said it was our router behind the modem, we then put Comcast router in control after a month of techs.

No change 5 techs and still no fix.

 

Just saying same thing over and over, " not our problem all looks fine". Except internet drops to .55 and a ping of 149. Not much even functions at this speed.

 

We are ready to drop this Comcast beast. 

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9 REPLIES 9
Ivan
New Member

Re: Modem up and down

exact same problem. routed just restarts all of a sudden. 

 

Tech Support, please advice. 

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Unclecass
New Member

Re: Modem up and down

We have the same issue.  Three or four time a day our internet goes dead.  Only last 3 to 4 minutes.  Tech said to much usage on our part, but that is not right because it happens all hours of the day and night.  They checked the modem and did ping test and it works great.  Fast speed, just those time it goes down i get a LOT of complaints!  Suggestions?

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rashmun
Visitor

Re: Modem up and down

One said there was another modem within 6ft that is causing problem, we moved it 10ft away.

 

4 techs later

Another said it was our router, we bypassed our router and used theirs. They say its still our problem.

 

Too much BS. Very unprofessional!

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Community Manager
Community Manager

Re: Modem up and down

Hi rashmum.  I apologize for the issues encountered with resolution of this issue.  The Business Service center has been engaged to assist in resolving this connectivity issue.

 

Thank You

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Community Manager
Community Manager

Re: Modem up and down

Hi Unclecass.  I show multiple devices for Internet access.  Does this issue occur on all devices simultaneously?  Let me know please.

 

 

Thank You

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3207
New Member

Re: Modem up and down

we are having the same problem of internet service going up and down. Internet stays down more than up. It interfers with our customers, ect. Very frustrating!! We did not have this problem in the beginning. Nothing has changed on our part but the service techs all say all is good on Comcast part. Has to be something we are doing. Ready to cancel all service.

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Community Manager
Community Manager

Re: Modem up and down

Hello 3207,

 

Welcome to the forum.

Sorry for the late reply to your post.

The community would like to help, but can you clarify a few items for us?

1. Does this intermittent connectivity issue occur mostly during the: day, night or happens all the time?

2. When you were troubleshooting with our tech support.

     Did you connect your computer directly to the Comcast device (modem) and test the service status?

3. Does your network have a wifi router?

 

Thank you

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rashmun
Visitor

Re: Modem up and down

The client gave up, the techs gave up. On to other ISP.

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Community Manager
Community Manager
Moved:

Re: Modem up and down

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