Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
DrSunnyD
New Member

Modem Status online or offline

With my comcast home account i can see from the web portal whether my modem is online and connected or offline when i unplug it. How do I see this from my business account. 

0 Kudos
Reply
4 REPLIES 4
Highlighted
Community Manager
Community Manager

Re: Modem Status online or offline

Thank you so much for taking the time to reach out to us through our business forums regarding the ability to troubleshoot your services through our website. Great question and yes you do have the option to view the modem connection through the website! All you will need to do is log into your account https://business.comcast.com/account/overview and ensure that you are on the My Account Tab, scroll down the page to where it states subscribed services. Once there you will see the option to troubleshoot the internet. This will allow you to see the status of the modem. You can also use the same options by using our new business app, which can make your services so much more convenient. The mobile app is available for iOS, Android and Windows 8.  You can set up notifications for when your bill is ready. Monitor and change your phone service and settings. Such as your account features and information including Call History, Voicemail Inbox, Be Anywhere, Privacy, and Call Forwarding. There's a ton of great self-help stuff on that app actually. You can troubleshoot your services, request help, set up one-time automatic post-dated payments and, manage your plan. You can access more information on our business app through this link https://business.comcast.com/landingpage/comcast-business-app/?linkId=73963018. It's a great addition to our business services, as well as the guaranteed speed levels and the great support from our business teams. -Comcast_Michelle

0 Kudos
Reply
DrSunnyD
New Member

Re: Modem Status online or offline

This is not exactly what I was saying.  I don't need to see my bill and no modem status is shown. It keeps taking you in a loop and never shows you the status.

0 Kudos
Reply
DrSunnyD
New Member

Re: Modem Status online or offline

Also the trouble shooting tab does NOT show you the status. It allows you to make a ticket. That's it. We have to call for the status. Not very helpful.

0 Kudos
Reply
Community Manager
Community Manager

Re: Modem Status online or offline

Thank you so much for letting me know that you are having this issue with getting the modem status online. Can you please tell me if you are using the business app or the website to check the equipment status? -Comcast_Michelle

0 Kudos
Reply