Connectivity
Back to Top

Max number of devices before packet loss occurs

tmons29
New Member

Max number of devices before packet loss occurs

We've got a Comcast business line with a 75Mb download speed.  We've been experiencing horrible packet loss, sometimes up to 96%, every day for at least the last month.  When I called for support the technician on the phone told me if I have more than 8 devices using a 75Mb line then I'm going to get packet loss like that.  The best she could do was schedule a technician to come out and check things.  We had a technician come out 6 months ago and replace the modem because we constantly getting dropped connections from the modem to their service so I'm not sure that's going to help anything.  How many new modems can they try right?

Has anyone else been told this same thing?

Official Employee

Re: Max number of devices before packet loss occurs

Hi tmons29 and welcome to the business forums. 

 

I am sorry to hear about your internet services. I would like to review your account and any packet loss on our end. I'll need your information in a private message to do so. Please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.

winerunner70
New Member

Re: Max number of devices before packet loss occurs

We were told the same that if we upgrade to business all our devices would be fine.  We have 12 and it crashes all the time. Mean while I was just on customer service and guess what ???? The internet went down so the phone went down and they said its past your 60 days so you can upgrade.  Um no your rep told me this would work and we believed him.  Now, no call back or email...  I also filled out a complaint with the FCC. Comcast is rediculous.

Official Employee

Re: Max number of devices before packet loss occurs

I would like to assist with the service concerns. Please reach out through private message with the name, address and phone number on the account? -MLR

Discussion stats
  • 3 replies
  • 136 views
  • 0 kudos
  • 4 in conversation