Connectivity
Connectivity and managing Your Comcast Business network
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Known Connectivity Issues for local service areas?

Where do I go to find out about known connectivity issues for a service area?   Or should I just call customer service?

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New Contributor

Re: Known Connectivity Issues for local service areas?

To check for known outages, you can sign into My Account (https://customer.comcast.com/Secure/Home.aspx). If your services show RED, there's a known outage. If they show GREEN, you'll need to call Customer Support to get more information on serice issues.

 

Cheers,

 

/j

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3 REPLIES 3
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New Contributor

Re: Known Connectivity Issues for local service areas?

To check for known outages, you can sign into My Account (https://customer.comcast.com/Secure/Home.aspx). If your services show RED, there's a known outage. If they show GREEN, you'll need to call Customer Support to get more information on serice issues.

 

Cheers,

 

/j

View solution in original post

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Visitor

Re: Known Connectivity Issues for local service areas?

I have a biz account. My login credentials don't work on that page.

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New Member

Re: Known Connectivity Issues for local service areas?

I'm having the same issue. There's a problem in my area, but since I'm using a Business Account, I can't login to see what's going on. I wasn't able to talk to a Comcast representative either. 

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