Connectivity
Connectivity and managing Your Comcast Business network
Back to Top

Is Comcast throttling Usenet Access for business customers?

Highlighted
dbpaladine
New Member

Is Comcast throttling Usenet Access for business customers?

When I first FINALLY got my business class internet, 100/20 working without the gateway freezing up every 10 minutes, things were pretty good.  Now, just a few weeks later, I can't seem to get a simple 20GB file off the usenet faster than 1MB/sec.  I use to be able to max out my connection and get over 11MB/sec.

What gives Comcast Business?  Are you throttling my connection now?

dbpaladine
New Member

Re: Is Comcast throttling Usenet Access for business customers?

Bump second day waiting for a reply please.  Is comcast throttling news server feeds?

 

Trusted Forum Contributor

Re: Is Comcast throttling Usenet Access for business customers?

What DNS servers are you using? This can be the culprit.

dbpaladine
New Member

Re: Is Comcast throttling Usenet Access for business customers?

75.75.75.75 and 75.75.76.76

I am on Comcast's business class service. I would have thought that the DNS should be different than the ones I was using as a residencial customer was.

 

What is the correct business class DNS servers, PLEASE HELP!!!!

 

Here is a traceroute from one of the services that are being hosted through Cogent.

 

news.giganews.com

traceroute to 50.243.136.45 (50.243.136.45), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 te0-1-0-3.ccr41.iad02.atlas.cogentco.com (38.122.62.201) 0 ms 0 ms te0-3-0-3.ccr41.iad02.atlas.cogentco.com (38.122.62.209) 0 ms
4 be2176.ccr21.dca01.atlas.cogentco.com (154.54.41.54) 1 ms be2112.mpd22.dca01.atlas.cogentco.com (154.54.5.234) 1 ms be2177.ccr22.dca01.atlas.cogentco.com (154.54.41.206) 1 ms
5 be2151.mpd22.jfk02.atlas.cogentco.com (154.54.40.74) 8 ms 8 ms be2149.ccr22.jfk02.atlas.cogentco.com (154.54.31.126) 8 ms
6 be2062.ccr21.jfk05.atlas.cogentco.com (154.54.7.14) 8 ms be2060.ccr21.jfk05.atlas.cogentco.com (154.54.31.10) 8 ms 8 ms
7 be2074.ccr21.jfk10.atlas.cogentco.com (154.54.86.226) 8 ms 8 ms 8 ms
8 comcast.jfk10.atlas.cogentco.com (154.54.13.162) 58 ms 58 ms 58 ms
9 he-2-1-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.83.101) 60 ms he-2-4-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.83.105) 59 ms he-0-3-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.83.89) 60 ms
10 pos-1-6-0-0-cr01.charlotte.nc.ibone.comcast.net (68.86.86.222) 81 ms 79 ms 79 ms
11 he-1-12-0-0-cr01.denver.co.ibone.comcast.net (68.86.85.250) 100 ms 100 ms 100 ms
12 pos-4-8-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.87.90) 102 ms 101 ms *
13 te-8-3-ur02.englewood.co.denver.comcast.net (68.86.179.190) 100 ms 100 ms 100 ms
14 te-17-10-cdn12.englewood.co.denver.comcast.net (68.85.221.198) 103 ms 107 ms 113 ms
15 c-76-25-5-12.hsd1.co.comcast.net (76.25.5.12) 110 ms 115 ms 115 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * * Max number of unresponsive hops reached (firewall or filter?)

Community Manager
Community Manager

Re: Is Comcast throttling Usenet Access for business customers?

Hi dbpaladine.  Comcast does not "throttle" or limit the bandwidth/speed of Business customers, Article 2 of the Terms & Conditions address some of the possibilities related to speed fluctuations.  The DNS servers listed in you post are used by Comcast Business Services.  We have forwarded your issue to our Regional Support Center for service verification.

 

Thank You