Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Visitor

Interrupted service

Whenever I’m streaming online every 4 or 5 minutes my service cuts out. I then have to either log back In or restart my router. I’ve grown very frustrated and it’s been going on for several weeks now. Any suggestions?
0 Kudos
Reply
3 REPLIES 3
Highlighted
Official Employee

Re: Interrupted service

I know how important the internet services are to your business and I appreciate you taking the time to reach out to us through our business forums regarding your streaming issues. I am so very sorry for the delay in our response and I would love to get to the bottom of the intermittent connection. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

0 Kudos
Reply
Highlighted
Visitor

Re: Interrupted service

I don’t know how to send a private message on this forum. I’ve called and had the signal reset, that helped for a day for two but now it’s back to constant interrupted service.
0 Kudos
Reply
Highlighted
Official Employee

Re: Interrupted service

Thanks for reaching out to our business forums. I know how impactful any service disruption can be to your business and I am sorry to hear that you have been having trouble reaching us directly. I very much appreciate your patience and greatly apologize for the delay in our response. All you would need to do is reach out through private message by clicking on my handle and selecting to send a direct message. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

0 Kudos
Reply