Hey ATL_dave, so sorry for the delay in response! I saw the interruption in the system for yesterday and it looks like things are back online now; when you get a chance can you confirm?
Thanks for getting back to me! These are not showing as planned and from what I am seeing, the node looks pretty good and healthy otherwise. Would you mind sending a private message so we can look into this further? 3 days in a row is definitely unusual and we want to make sure that we get this figured out for you and your neighbors.
Oh hi bkirsch1976! So sorry, I was offline for my weekend! Sorry to hear about the interruption in Decatur on Friday; if it's still ongoing I can definitely look into it for you; just click on my handle (Comcast_Gina) and send over a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. My sincere apologies again for the delay!