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Internet outage in Atlanta

ATL_dave
Occasional Visitor

Internet outage in Atlanta

This is the 2nd outage in 24 hours. Anyone have an idea what’s going on?
Official Employee

Re: Internet outage in Atlanta

Hey ATL_dave, so sorry for the delay in response! I saw the interruption in the system for yesterday and it looks like things are back online now; when you get a chance can you confirm? 

ATL_dave
Occasional Visitor

Re: Internet outage in Atlanta

Thanks Gina. Today, Sunday, is now the 3rd consecutive outage in the later afternoon, early evening.
Can you shed some light as to root cause is? Are these all planned outages? Peering issues? Construction issues?

3 afternoons/evenings back to back is WAY, WAY outside the norm.
Official Employee

Re: Internet outage in Atlanta

Thanks for getting back to me! These are not showing as planned and from what I am seeing, the node looks pretty good and healthy otherwise. Would you mind sending a private message so we can look into this further? 3 days in a row is definitely unusual and we want to make sure that we get this figured out for you and your neighbors. 

bkirsch1976
New Member

Re: Internet outage in Atlanta

Hi Gina, there is currently an outage in Decatur, GA. Any idea when it will be back up? Thanks
Official Employee

Re: Internet outage in Atlanta

Oh hi bkirsch1976! So sorry, I was offline for my weekend! Sorry to hear about the interruption in Decatur on Friday; if it's still ongoing I can definitely look into it for you; just click on my handle (Comcast_Gina) and send over a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. My sincere apologies again for the delay!