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Internet issue (comcast says they dont have an ETA for fix)

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dknow
Visitor

Internet issue (comcast says they dont have an ETA for fix)

Ok,

 

So here at our business we have comcast and all was working great for a few years.  Until over a few months ago.  We started to experience disconnecting service, or dropped service.  It was on and off, some times it was fine and then nothing.  We had comcast come out and check everything.  The first time they said it was a line issue,  issue was still there.  Then they came out again and changed the connectors.  Still having issue.  Comcast came out again and this time i was told the issue is down the road and when they get out there to fix the issue, the issue disappears and they can see where the issue is, so they dont have an ETA when this will be fixed?  WHAT THE.....!  It has been over 3 months since i was told that, and we are still having issues.   This is ridiculous.

Location: Elk Grove Village, IL

Official Employee

Re: Internet issue (comcast says they dont have an ETA for fix)

I appreciate you reaching out about the connectivity issues and would like to take a further look into this, dknow. Please click on my handle and then send me a Private Message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

dknow
Visitor

Re: Internet issue (comcast says they dont have an ETA for fix)

Hello Gina,

 

Do you have any updates?

Official Employee

Re: Internet issue (comcast says they dont have an ETA for fix)

Hi Dino! I'm responding to your Private Message now. 

bet
New Member

Re: Internet issue (comcast says they dont have an ETA for fix)

If you get your issue resolve let me know who at comcast you contacted that was able to fix the issue.

I have been having the same issue for the last 2 month.

dknow
Visitor

Re: Internet issue (comcast says they dont have an ETA for fix)

Yes i did get my issue fix thanks to the comcast employees here.

rich_wa
New Member

Re: Internet issue (comcast says they dont have an ETA for fix)


@dknow wrote:

Yes i did get my issue fix thanks to the comcast employees here.


What fixed the issue?  Having issues of slowness, high ping, latency, lost packets.

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