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Internet has become unresponsive on a daily basis, every afternoon

soundguybob
Visitor

Internet has become unresponsive on a daily basis, every afternoon

For the last several weeks (at least 5), our internet connection will become randomly unresponsive for a few minutes at a time.  This has been occuring every afternoon, starting at roughly 2:30 pm EST each day.  This issue will persist through at least 5 pm, when we typically leave the office.  We've done countless modem resets by using the phone robot, which does not remdy the issue.  I've also connected directly to the modem to rule out our internal network infratructure, with no difference in the results.

 

This has become a major issue for us, as we rely heavily on our internet conneciton for phone calls (no cell service inside our building), and video calls such as Zoom and Skype are nearly impossible due to the constans "stalling".

 

Modem levels look good, and it does not indicate a loss of internet connection when this issue begins.

 

We're at a loss, and it's time to call in the experts!  

 

Help?

-Bob

 

Official Employee

Re: Internet has become unresponsive on a daily basis, every afternoon

Hi soundguybob. I appreciate you letting us know about the issues going on with your services.

 

I can certainly understand how frustrating it can be to run a business with intermittent connection issues. I would like to review your account. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

soundguybob
Visitor

Re: Internet has become unresponsive on a daily basis, every afternoon

Hi Phil - Thanks for the quick response...  I'll send that info over shortly!