Connectivity
Connectivity and managing Your Comcast Business network
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seals
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Internet downtime weekly in Trenton, NJ for the past month

About a month ago, internet speeds were slowing...eventually connectivity stopped all together. I called about problem, a few hours later the tech called me and reported a line issue was being worked on...they re-routed and would have a fix in place within a week.

 

For the past 3 weeks, there have been multiple 2+ hour disconnects.

 

When will the problem be fixed?

 

Each time it is reported via the web status (sometimes just internet, sometimes also TV)...

 

I had 2+ years without issue, now every few days there is a wide-spread outage.

 

 

 

 

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Trusted Forum Contributor

Re: Internet downtime weekly in Trenton, NJ for the past month

Hello seals and welcome,

 

I would contact 18003913000 Option 1 and provide your account number to the technical agent, then ask him to check the following inside your Comcast Modem:

 

1. WAN segment standard DNSs are programmed within

 

2. LAN segment has LeaseTime=Forever and standard DNSs are programmed within

 

3. Make sure all LanPorts 1-4 are set to FULLDUPLEX

 

4. Make sure all Standard Firewall settiings are in place.

 

5. Check cable modem error log for any suspicious root cause of networkiing equipment interconnect issues

 

Hope this helps you out. 

 

 

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seals
Visitor

Re: Internet downtime weekly in Trenton, NJ for the past month

All good advice, but each time the internet (and sometimes TV) goes down, it is a widespread outage...reported on the site/phone.

 

It doesn't have anything to do with me locally.

 

 

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Trusted Forum Contributor

Re: Internet downtime weekly in Trenton, NJ for the past month

In that case you need to monitor your Internet bandwidth at your modem using a computer connected to any LanPorts 1-4, then crank up http://speedtest.comcast.net and use the closest Trenton, NJ test site. After you get some specific bandwidth data points, contact 1800391300, option 1 and report your finding to a technical agent. There may be a need to have a technician come to your business and do a full signaling analysis to make sure all of your parameters are in specification.

 

I have seen times where customers Transmit Power Levels over 48 can cause intermittent Internet and this is just one of the paramters that a technician will be able to trace for the past 30 days and correct whatever is needed. I am also aware that Comcast contiguously is upgrading their networking security, speed, etc. but most of this is actually performed during no customer primary user time like between 1:00 AM to 6:00 AM. So if you are seeing repetitious primary time intermittent service then you will need to get it analyzed by a technician at you business location. Hey maybe you are like me having signaling conductance issues from squirrels gnawing on wire insulation distorting conductance control and data processing...Smiley Wink

 

Hope this helps you out.

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