Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
mfraase
New Contributor

Intermittent, regularly repeating network outages

On 7/1/2018, I upgraded our Comcast Business Internet service FROM Deluxe: 50/10 Mbps TO Deluxe 75/15 Mbps.

 

I retained the SMC D3G-CCR modem and the Static IP 13 block.

 

Pingdom is reporting intermittent, regularly repeating outages. For example:

 

Pingdom DOWN alert:

Uptime (www.farces.com) is down since 07/10/2018 05:22:25 PM.

Reason: Socket timeout, unable to connect to server

 

PingdomAlert UP:

Uptime (www.farces.com) is UP again at 07/10/2018 05:37:25 PM, after 15m of downtime.

 

Pingdom DOWN alert:

Uptime (www.farces.com) is down since 07/17/2018 05:12:25 PM.

Reason: Socket timeout, unable to connect to server

 

PingdomAlert UP:

Uptime (www.farces.com) is UP again at 07/17/2018 05:47:25 PM, after 35m of downtime.

 

Pingdom DOWN alert:

Uptime (www.farces.com) is down since 09/08/2018 12:07:25 PM.

Reason: Socket timeout, unable to connect to server

 

PingdomAlert UP:

Uptime (www.farces.com) is UP again at 09/08/2018 12:17:25 PM, after 10m of downtime.

 

Pingdom DOWN alert:

Uptime (www.farces.com) is down since 09/09/2018 05:47:25 PM.

Reason: Socket timeout, unable to connect to server

 

PingdomAlert UP:

Uptime (www.farces.com) is UP again at 09/09/2018 06:02:25 PM, after 15m of downtime.

 

During these outages, no internet traffic — inbound or outbound — is passed; local-area network traffic passes normally.

 

Please advise.

--
Michael Fraase, partner
ARTS & FARCES LLC
mfraase@farces.com
www.farces.com
0 Kudos
1 REPLY 1
Official Employee

Re: Intermittent, regularly repeating network outages

I'd be more than happy to assist you with your Comcast Business Internet. Please send me a private message with your first and last name, the name of your business and, the phone number registered to your account to get started. 

0 Kudos