Connectivity
Connectivity and managing Your Comcast Business network
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New Member

Intermittent Drops

Seeing very similar behavior a lot of other users are reporting, tried calling in 2 times just to get hit with a 30 minute call hold estimate.  The strange thing is I have residential and commercial coax on the same line and sometimes one will drop and not the other.  Doesn't make much sense.  I've been keeping track of our outages, seems to have started in October sometime.  I can't even really figure out how to call support because it seems to recover quickly and getting tired of rebooting the modem.

 

Nov 16 11:08:30 Primary uplink status changeuplink: 0
Nov 16 11:05:21 Primary uplink status changeuplink: 1
Nov 9 11:04:18 Primary uplink status changeuplink: 0
Nov 9 11:01:47 Primary uplink status changeuplink: 1
Nov 8 19:54:35 Primary uplink status changeuplink: 0
Nov 8 19:53:25 Primary uplink status changeuplink: 1
Nov 8 11:54:34 Primary uplink status changeuplink: 0
Nov 8 11:51:22 Primary uplink status changeuplink: 1
Nov 7 11:53:11 Primary uplink status changeuplink: 0
Nov 7 11:52:38 Primary uplink status changeuplink: 1
Nov 2 08:57:17 Primary uplink status changeuplink: 0
Nov 2 08:56:52 Primary uplink status changeuplink: 1
Nov 2 08:51:38 Primary uplink status changeuplink: 0
Nov 2 08:45:13 Primary uplink status changeuplink: 1
Nov 2 06:27:19 Primary uplink status changeuplink: 0
Nov 2 06:26:41 Primary uplink status changeuplink: 1
Nov 2 02:50:03 Primary uplink status changeuplink: 0
Nov 2 02:46:03 Primary uplink status changeuplink: 1
Oct 30 00:31:17 Primary uplink status changeuplink: 0
Oct 30 00:28:09 Primary uplink status changeuplink: 1
Oct 28 09:01:26 Primary uplink status changeuplink: 0
Oct 28 08:58:04 Primary uplink status changeuplink: 1
Oct 21 08:56:51 Primary uplink status changeuplink: 0
Oct 21 08:52:18 Primary uplink status changeuplink: 1
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Official Employee

Re: Intermittent Drops

Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you were on hold for so long and that you are experiencing issues with your services. I know I rely on my internet a lot for school and work so I can see how frustrating this is for you and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

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New Member

Re: Intermittent Drops

I am experiencing very similar issues with multiple connection drops everyday. This has been going on for months. After several tech visits, the modem has been replaced and I keep getting told there isn't an issue. 

 

However, I see a very similar if not higher number of drops each day that continues to go unaddressed.

 

Hey Comcast, for a business critical service - how is it so difficult to get a true resolution to the root cause? I'd really like to get to the bottom of this, but Comcast doesn't seem interested in finding a resolution, rather they prefer to repeat the same steps that didn't work. 

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