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Incredibly slow business internet speeds

sparkred
New Member

Incredibly slow business internet speeds

We pay for the business 150 Mbit service.  However repeated speedtests (against the local Comcast speedtest server) show 8-18 Mbit down and 2-6 Mbit up.  I expirience serious slowness when downloading and uploading large installers/archives.  

 

I also coudln't find anyway to submit an online support ticket under the Support heading.. Is there any business support other than waiting on hold on the phone?  

 

At home I'm getting 345 Mbit down/315 Mbit up for less money, so this just seems a bit insane.

Tags (2)
sparkred
New Member

Re: Incredibly slow business internet speeds

Trusted Forum Contributor

Re: Incredibly slow business internet speeds

Headover to http://192.168.100.1 or http://10.0.0.1 or http://10.1.10.1/ and post the signal levels from your modem. They should be located under the "Cable modem" page or the "WAN status" page. 

 

Also have you run these speedtest while directed connected to the modem? If so, are there any splitters before the modem? 

ALICOM
New Member

Re: Incredibly slow business internet speeds

We are having the same exact issue.  It seems anytime the "tech support" office is closed, our speeds are down from 50mb, to about 1-2mb.  We should be getting what we are paying for, not 1-2mb. What is going on lately? There should be 24/7 support for business customers. I dont have time to wait on the phone during day hours. So yes, we should be able to submit tickets online.  This is getting out of control over the last few months.

Member

Re: Incredibly slow business internet speeds

Its been doing the same for me for the last month now. 

bertsirkin
New Member

Re: Incredibly slow business internet speeds

I'm also having very slow speeds. The Xfinity speed test ALWAYS indicates what my service SHOULD be - but other speedtests rarely do. 

 

Right now, http://www.speedtest.net/ is reporting 10 down and 1.8 up  (my service should be 50 down/10 up.

http://speedtest.comcast.net/ is reporting 56 down and 11 up.

 

If you call support they have you go to http://speedtest.comcast.net/, but since it's on the same network, I suspect the results are misleading.

 

bert

Trusted Forum Contributor

Re: Incredibly slow business internet speeds


@bertsirkin wrote:

I'm also having very slow speeds. The Xfinity speed test ALWAYS indicates what my service SHOULD be - but other speedtests rarely do. 

 

Right now, http://www.speedtest.net/ is reporting 10 down and 1.8 up  (my service should be 50 down/10 up.

http://speedtest.comcast.net/ is reporting 56 down and 11 up.

 

If you call support they have you go to http://speedtest.comcast.net/, but since it's on the same network, I suspect the results are misleading.

 

bert


There is a better chance when using a Comcast speedtest server in your area you are kept more within the Comcast network, which in theory could provide better results. Though, Comcast likely understands the load these servers are going to be under and properly outfits them to handle said load. speedtest.net allows anyone to setup a server and I think they only require a 100mbit connection, even with a gigabit connection you could easily max that out. 

 

If you are having issues. Pull your modem stats by going to  http://192.168.100.1 or http://10.0.0.1 or http://10.1.10.1/ and posting the signal levels from your modem. They should be located under the "Cable modem" page or the "WAN status" page. This will help the community diagnose your issue.

NetST
Visitor

Re: Incredibly slow business internet speeds

Same problem here…

I see alot of posts on this issue but not many answers, even though it is listed as “solved”.

During normal business hours, my 75/15 service is very consistent for both data and VoIP traffic, and multiple test sites (including Comcast Richmond) confirm these results.

Sometime between 6pm and 7pm EVERY night, performance drops to around 8-12 down with a fairly consistent 15-17 up.

The down numbers also go to below 1 Mbps at various times during this timeframe.

Performance levels seem to increase dramatically after midnight.

Calls to Comast Business Support have been very frustrating and have yielded no progress.

Modem levels were within acceptable limits, and their only solution is to dispatch a tech to check the connection.

I have not done this yet since the problem only seems to happen in the evenings, and the chances of getting a tech onsite between 8pm  and 10pm are not too good.

Plus, I have trouble understanding why my service is not bad 24 hours a day if my problems were really physical or modem level issues.

These problems started about 30 days ago, and testing directly connected to the cable modem results in the same performance levels as tests from behind the firewall.

The most recent test was 10 minutes ago from speediest.comcast.net:  124ms ping, 2.85 down and 16.85 up.

I switched from Comcast residential-type service to business-class service a few years ago due to this same issue.

So what are our options here?

Is this a load issue that Comcast is already aware of?

Is anything being done by Comcast to address these issues?

If not, then how can the correct group involved to further troubleshoot?

Thanks

 

Trusted Forum Contributor

Re: Incredibly slow business internet speeds

Headover to http://192.168.100.1 or http://10.0.0.1 or http://10.1.10.1/ and post the signal levels from your modem. They should be located under the "Cable modem" page or the "WAN status" page. 

 

Try to get the levels when everything is working good and when the issue is present. 

 

Have you tested the issue while you are directly connected to the modem? Not likely your issue, but it's worth a try to help rule out possible causes. 

Member

Re: Incredibly slow business internet speeds

Good luck. Im in my 3rd month of the same issues and so far no resolution. Its very tiring.
TaylorCo
Visitor

Re: Incredibly slow business internet speeds

same thing here. If the tests start slow like 2mb it stays there over the whole test and if it starts where it should it will stay there too. 

I have been doing automated speed tests to a datacenter with mulitple gigbit connections and the download speeds are all over the place, yet the upload is rock solid.

Tags (1)
NetST
Visitor

Re: Incredibly slow business internet speeds

Yesterday between 7pm and 7:30pm eastern time, my Internet connectivity (not my modem) dropped numerous times.

Again, this was NOT a modem or modem level issue!

Things cleared up after 7:30, and I then had 32 Mbps+ speeds for the rest of the the evening.

I was very happy, right up to about 7 pm this evening.

Now I am back to <5Mbps this evening.

Does Comcast support monitor this forum?

 

Trusted Forum Contributor

Re: Incredibly slow business internet speeds


@NetST wrote:

Does Comcast support monitor this forum?

 


There are a few Comcast admins here that help out where they can, but this is mainly customer to customer support. 

NetST
Visitor

Re: Incredibly slow business internet speeds

So, this is a great place for customers to vent their frustrations, but we should not expect the previously-discussed performance concerns to be addressed here?

I certainly do not expect to receive the full bandwidth 24 hours a day, but I do expect better than the maximum of 8 Mbps I have been receiving EVERY evening for the past 2 months.

I really do not see any need to continue down this path...

Good luck to others experiencing the same issues with performance AND support.

lmw
New Member

Re: Incredibly slow business internet speeds

REALLY SLOW BUSINESS INTERNET SPEED FOR DAYS NOW!!

Community Manager
Community Manager

Re: Incredibly slow business internet speeds

Hello Imw,

 

Welcome to the forum.

The community would like to help but can you clarify a few items for us?

 

1. When did this issue started?

2. Did you add or replace any of your network devices?

3. Does this degradation affect all of your network devices or just few?

4. Did you at any time connect a computer directly to the modem to test your speed?

 

 

Thank you

ZRH2SFO
New Member

Re: Incredibly slow business internet speeds

As far as I am concerned, my issue started about two months ago.  The download speed is fine at 18Mbps, but the upload speed tops at 3.5Mbps any given time.  It make using Skype vitually impossible.  My desktop computer is connected via ethernet.

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Community Manager
Community Manager
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Re: Incredibly slow business internet speeds