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Inadequate notice of planned maintenance

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compupane
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Inadequate notice of planned maintenance

Since I see no Email address I can send this to, I guess I will post this complaint publicly.

I have been a Comcast Business customer for several years and I understand that maintenance has to be done every so often, and I even understand that they choose the hours of 12am-5am to impact as few businesses as possible. I would have no problem with that if they would notify me 36-48 hours in advance instead of 12-14 hours (got a call at 11:15am about maintenance tonight). I provide remote computer maintenance to clients and the majority of my work is done in the middle of the night when my clients don't need their computers. I schedule my clients at least a day ahead of time if not more, so when I get less than a day's notice that I might be without high speed Internet that night, it literally costs me several hundreds of dollars. This has now happened twice in the last 7 days and I am extremely frustrated...not to mention that it does harm to my reputation! I don't think it's too much to ask for more advanced notice of planned maintenance! Some of us need to be able to plan our schedules accordingly.
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Re: Inadequate notice of planned maintenance

I would also like to see some notice about planned maintenance. I know I've only been called twice about planned maintenance, but I've been told maintenance was occurring more than that. 

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Trusted Forum Contributor

Re: Inadequate notice of planned maintenance

I would also like to see some notice about planned maintenance. I know I've only been called twice about planned maintenance, but I've been told maintenance was occurring more than that. 

Trusted Forum Contributor

Re: Inadequate notice of planned maintenance

Inevitibly there will be outages, what backup plan are you using?

 

Mine is to have a Monthly paid Mifi device that I can plug my server into (Local DNS) which I can change IP at the registrars for long term extended outages.

 

4G LTE routers I have on my state projects are pulling down 57mb/12mb and are a near replacement of the comcast business connection.

 

You have a single point of failure, having a backup connection is not what you've contracted with Comcast. I believe SLA is not relative to standard business connections, that's on the leased line level.