Connectivity
Connectivity and managing Your Comcast Business network
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Occasional Visitor

How to test the Connection Pro Cell backup?

Hello experts,

 

so Comcast installed an impressive amount of hardware, including a Cradlepoint router with an antenna.

 

Right, so how do I test it actually works? Are there any test procedures documented for testing the cell backup?


Also, what scenarios are actually covered? The product pages mix 2 aspects: having a UPS (a battery) and having a cellular connection as a backup. Is this all about "pulling the plug" or would this cover e.g. loss of the cable link?

 

Does Comcast has some documentation about the necessary cabling? I wonder a bit about the fact that all I can see is the Cradlepoint's WAN interface is connected to one of the Internet gateway LAN ports. How is this supposed to work? My local computers would send the packets to the Internet gateway, which then sends it to the Cradlepoint?

 

Thanks & Regards,

Marc

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Occasional Visitor

Re: How to test the Connection Pro Cell backup?

Spent some late evening testing to kinda reverse-engineer how this seems to work. Again, I find this odd that for a service I pay I then have to find out myself how it works. At least some basic information on the account webpage or the forum would be helpful.

 

Turns out that, instead of pluging my internal network into the DPC3941B Internet gateway, I have to connect my network to one of the Cradlepoint LAN ports.

 

I still want to know from Comcast what failure scenarios are covered by the installation. Any information available?

 

A new question, after my tests, is: what bandwidth ("up to") is the cellular service supposed to deliver?

I understand that it will be (far) less than my cable service but I measured less than 1Mbps uplink speed - I have more on my phone w/ cellular Internet and frankly 1Mbps is not fitting business needs.

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Official Employee

Re: How to test the Connection Pro Cell backup?

Hi Marc! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out with your questions. You've absolutely reached the right place, and are in good hands. I can appreciate your all of the work you put in to find out this information. I would love to provide you with much more information. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? 

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