Connectivity
Connectivity and managing Your Comcast Business network
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New Member

How many times must one post before we get help with comcast

We have had problems for more than a week now and reading your business promise on YOUR WEBSITE, your promise to us is laughable at this point. More than 20 phone calls, 5 emails to you guys about our issues and the fact that we are paying you four times what we previously paid for internet and I cannot get anyone to contact, call me, email me. Our customers have not been able to use the services we pay you for and no one seems to have a number I can call, you have given me over the phone numbers to call that are no longer in service. I have contacted Connie Palmore who we set up this account with. No one has reached out to me about our problems and NO ONE has offered one ounce of help to us over the phone. So where is your committment to service and where is the importance as you state on your business website. I feel neglected, and feel as if you are taking advantage of us as business services. This effectively breaks the contract we have signed with you for service as there is no service!!!!!!!!!! there is nothing. We have no link on our box coming into the building and the internet comes in and out without notice, it's stalls all food ordering, customer payments, the list goes on and on. 5 emails this week and no one contacts me. What is going on with comcast?????????????? where are you guys and what are you doing because you are certainly not providing good service to us. 

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Trusted Forum Contributor

Re: How many times must one post before we get help with comcast

Hello agent454 and welcome,

 

Please let us know what type of business you have wrt "Our customers have not been able to use the service"? Could you be more specific as to what service(s) you are referring to ? You should be able to obtain service by calling 800-391-3000 for any business type you have.

 

Look forward to hearing from you.

 

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New Member

Re: How many times must one post before we get help with comcast

I am and have had the same issue.  Good Customer Service with Comcast Business is NOT consisistent.  I would like to acknowlege Tech Wonyie Zarwee for finally resolving the issue after being down for over 4 hours.  The tech prior could not resolve.  Today since 7:30am I have called Comcast Business 18003913000, 7 times of which I only spoke to 2 techs (was hung up on the other 4 times and waited on hold forever).  The first call was to reset my modem via automated system until I got into the office.  Then I physically reset the modem, which had all DS, US, Online lights on at the time.  Still no Internet Access via our VPN nor direct connect to Comcast Modem.  When I got a hold of the first tech Comcast connection appearted to come up but our VPN was still down.  She reset the modem again and still our VPN was down. 

 I then spoke with my firewall helpdesk in case it was on our end now.  Learned that I was able to go to google and perform random internet searches BUT couldn't reach sites that I haven't been on before or it took a long time to resolve the web site or timed out. This was via my direct connection to the Comcast modem.  Called Comcast back and learned that the static ip reserved for our firewall was issued to another modem.  Being that this was an issue caused by Comcast, and it caused down time to our organization for over 4 hrs, we should be reimbursed for service lost and cost associated with lost man hours on the job.

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Community Manager
Community Manager

Re: How many times must one post before we get help with comcast

Hi minion1.  The Business Service Center informed us that the issue of connectivity for your Comcast Business SErvice has been resolved.  Please let me know if this issue persist.  

 

Thank You

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