Connectivity and managing Your Comcast Business network
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High packet loss

I'm getting some pretty high packet loss. I'm in the Davie area. My download speeds are fine but my upload speeds are absolutely terrible.


Running a ping with a packet size of 1024 bytes gives back these results


PING ( 1024(1052) bytes of data.
72 bytes from ( icmp_seq=1 ttl=51 (truncated)
72 bytes from ( icmp_seq=63 ttl=51 (truncated)
--- ping statistics ---
64 packets transmitted, 42 received, 34% packet loss, time 63219ms
rtt min/avg/max/mdev = 47.089/49.283/58.220/3.312 ms

34% packet loss. I've been trying to stream some video all afternoon. Any problems in this area?

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Community Manager
Community Manager

Re: High packet loss

HI dimgl.  The results of your test could indicate an issue with the modem itself or with the line.  If you are still experiencing packet loss, a service call can be scheduled to determine he root cause and make the necessary repairs.  Please let me know if you need assistance scheduling a service call.


Thank You

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