Connectivity
Connectivity and managing Your Comcast Business network
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New Member

High packet loss since 15OCT2020

A few dozen friends from around the world are playing a game connecting through swgemu.com. All players across multiple US states using Comcast are experiencing high packet loss. All players using an ISP other than Comcast are experiencing no connection issues. How does one fix this?

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New Member

Re: High packet loss since 15OCT2020

This issue stems from Comcast's hub capacity.  Their TV service usage is blowing out their internet service leaving internet with near 0Mbps upload speed.  Last night the cause was people trying to watch the Town Hall Meetings, tonight is people trying to watch a sport event.

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Official Employee

Re: High packet loss since 15OCT2020

Hi there! I'm so sorry for the delay. Due to increased volume, we're working to get to our valued customers as quickly as possible. You're in good hands and I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/2H6C65z, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill, and I can help you with whatever questions or concerns you may have. 

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Official Employee

Re: High packet loss since 15OCT2020

Hi there! You're in good hands and I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/3nZXQkc, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill, and I can help you with whatever questions or concerns you may have. To protect your account, can you provide me this information in a private note?  

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