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High latency in the Minneapolis/St. Paul area

JS103
New Member

High latency in the Minneapolis/St. Paul area

Is anyone else in the Minneapolis/St. Paul area experiencing high latency as shown below? Is Comcast able to look at what might be the cause on the nodes listed below in the tracert output?

 
C:\WINDOWS\system32>tracert 8.8.8.8
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
  1    <1 ms     1 ms     1 ms [removed IP]
  2     1 ms     1 ms     1 ms [removed IP]
  3  3092 ms     *     3511 ms  96.120.49.85
  4  2241 ms  1315 ms   814 ms  po-301-1204-rur02.pillsbury.mn.minn.comcast.net [68.86.235.129]
  5  2155 ms   641 ms  1098 ms  be-18-ar01.roseville.mn.minn.comcast.net [68.87.175.65]
  6  1870 ms   913 ms  1313 ms  be-13367-cr02.350ecermak.il.ibone.comcast.net [68.86.94.81]
  7  2696 ms   269 ms   199 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  8  2460 ms  3193 ms     *     96-87-9-234-static.hfc.comcastbusiness.net [96.87.9.234]
  9     *        *        *     Request timed out.
 10  3850 ms  2967 ms   505 ms  dns.google [8.8.8.8]
Trace complete.
 
C:\WINDOWS\system32>tracert www.reddit.com
Tracing route to reddit.map.fastly.net [151.101.149.140]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms [removed IP]
  2     1 ms     1 ms     1 ms  [removed IP]
  3  1001 ms  2417 ms  1528 ms  96.120.49.85
  4  2825 ms  3188 ms  1295 ms  po-301-1204-rur02.pillsbury.mn.minn.comcast.net [68.86.235.129]
  5  2421 ms  1710 ms  1774 ms  be-18-ar01.roseville.mn.minn.comcast.net [68.87.175.65]
  6  2355 ms  3319 ms  3119 ms  4.68.71.61
  7   990 ms  1524 ms  1094 ms  STARBUCK-CO.edge1.Minneapolis1.Level3.net [4.59.69.102]
  8  1996 ms   869 ms   721 ms  151.101.149.140
Trace complete.
 
C:\WINDOWS\system32>tracert www.neuco.com
Tracing route to www.neuco.com [50.224.205.91]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  [removed IP]
  2     1 ms     1 ms     1 ms  [removed IP]
  3   850 ms   800 ms   893 ms  96.120.49.85
  4  3288 ms  1276 ms  2907 ms  po-301-1204-rur02.pillsbury.mn.minn.comcast.net [68.86.235.129]
  5   646 ms   271 ms   587 ms  be-18-ar01.roseville.mn.minn.comcast.net [68.87.175.65]
  6   284 ms  1721 ms   779 ms  be-13367-cr02.350ecermak.il.ibone.comcast.net [68.86.94.81]
  7  1644 ms  3454 ms  2332 ms  be-7922-ar01.area4.il.chicago.comcast.net [68.86.91.166]
  8   350 ms  1007 ms   830 ms  162.151.184.210
  9  2689 ms  1361 ms  2744 ms  50-224-205-91-static.hfc.comcastbusiness.net [50.224.205.91]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
 
Official Employee

Re: High latency in the Minneapolis/St. Paul area

 

Hi JS103 and welcome to the business forums. 

 

I appreciate you letting us know about the latency issues you're experiencing. I am not seeing any reports so I'll be glad to assist and review this with you. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?