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Gigabit Pro in Atlanta

Can anybody from comcast give me some details about the Gigabit Pro service being offered in Atlanta soon.

Pricing, availability you know the little details.

 

 

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Re: Gigabit Pro in Atlanta

This is all that is available at this time.

 

On Thursday, April 2, 2015, Comcast publicly announced Gigabit Pro - a symmetrical, 2 Gigabit-per-second (Gbps) service that will be delivered via a fiber-to-the-home (FTTH) solution. It will first be available in Atlanta Metro starting next month. Announcements are tentatively scheduled to follow in other Central Division metro areas throughout April and into May.

Given that this offering is a first-of-its-kind speed tier combined with the media’s intense interest in gigabit speed announcements and our TWC transaction, we anticipate the first local announcement in Atlanta will grab the attention of national press. To the extent this announcement could drive questions from business customers and prospects, the following talking points are intended to help frontlines reps differentiate our Comcast Business Internet and Ethernet products from the new Gigabit Pro residential offering.
 
Pricing details will be available once Gigabit Pro is made available in the market.
 

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Re: Gigabit Pro in Atlanta

Ok I already saw that last week but it offers zero details guess I will just wait.

 

 

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Re: Gigabit Pro in Atlanta

Given that the announcement was so recent, I expect that it will be some months for details. In any case, what Rich posted seems to indicate that it will be residential first. In general, upgrades for business customers tend to come after residential customers
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Re: Gigabit Pro in Atlanta

I just called the support number and ask if they would be offering the gigabit service to Business Class accounts and was told NO! I told the rep that that was a poor business decision and that the network is the same for business or residential accounts so it would make no sense not to offer it.

 

The reason I switched to business class was to avoid the usage cap now im stuck with a contract that will cost thousands to get out of and will be left in cold when they start to roll out this new service which lets face it this is just a gimmick to compete with google fiber and people wonder why Comcast has such horrible customer service ratings.

 

If somebody from comcast could address this please do so.

I have no problem with the service it's self has it has been reliable but If I can get a service that is 200-400% faster why wouldn't I want that!

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Re: Gigabit Pro in Atlanta

I have a bad feeling this service isn't going to be as competitive as it may seem. Mainly the price point likely won't be where many expect it to be. Considering Comcast charges $399 for their 505Mbps service there's a good chance this will cost $500-$600 per month, if not more. 

 

I sure hope I need to eat my words here, but I just can't see Comcast offering a 2Gbps service for under a few hundred per month. 

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Re: Gigabit Pro in Atlanta

Well if its only being offered to a limited number of customers then it will fail for sure.

 

Im still pissed off that they will not be offering the service to current business customers. That should be your core target for a power user type of service. Sure I will pay a little more for a higher level of support because having a 4 hour SLA and dedicated support is a good thing for me. I am sure most of the other people are here that have business class are of a techincally higher skillset that the marjority of people and understand what the extra money is for.

 

To me only speed and reliability are the only things that matter.

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Re: Gigabit Pro in Atlanta


@csmarauder wrote:

 

To me only speed and reliability are the only things that matter.


For me it was the institution of the data cap charges in Nashville about 3 years ago. So it sort of incenses me that this new service (only available on residential) doesn't have a cap....

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Re: Gigabit Pro in Atlanta

I would agree usage caps are a joke and stifle inovation. I understand the ban on running servers on a residential classified line

but if you get a business class connection you are free to do what ever you want and the infrastructre is the same.

 

This is why I still don't get the refusal to offer the FTTH service to business accounts.

 

Any chance that an actual Comcast employee with some authority or knowledge of this could comment or message me??

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Re: Gigabit Pro in Atlanta

Comcast does offer FTTP, it's just very expensive. I also don't believe they'll run it to a home office, it must be a physical business. If I remember correctly someone on here got a quote from them and they wanted like $1000 for a 50/50 line. 

 

The only upside I see from this announcement is that Comcast is promising to roll it out on a much large scale then anyone else. Which is great.

 

I also can't see them imposing a cap on a fiber connection, it just doesn't make sense and I'm unsure even Comcast could find a way to justify one.

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Re: Gigabit Pro in Atlanta

They still haven't justified the capping of normal residential service. Whats the point other than to generate another revenue stream. If you are a monolpy I guess you can do what you want.

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Re: Gigabit Pro in Atlanta


@kraze wrote:

I also can't see them imposing a cap on a fiber connection, it just doesn't make sense and I'm unsure even Comcast could find a way to justify one.


They already said there won't be one. That's why I'm a bit miffed. I went business class explicitly because we got charged overages on residential back when they first started charging in 2012. Now, here comes along a MUCH faster service, that has no caps and will (likely) be cheaper. Kind of obviates the necessity of me moving to business class.

 

I'm not worried though, because I'm lucky enough to have Google Fiber coming to my town Smiley Very Happy

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Re: Gigabit Pro in Atlanta


@train_wreck wrote:

@kraze wrote:

I also can't see them imposing a cap on a fiber connection, it just doesn't make sense and I'm unsure even Comcast could find a way to justify one.


They already said there won't be one. That's why I'm a bit miffed. I went business class explicitly because we got charged overages on residential back when they first started charging in 2012. Now, here comes along a MUCH faster service, that has no caps and will (likely) be cheaper. Kind of obviates the necessity of me moving to business class.

 

I'm not worried though, because I'm lucky enough to have Google Fiber coming to my town Smiley Very Happy



So what you're saying is LAN party at your house when you get Google Fiber?

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Re: Gigabit Pro in Atlanta

haha yep Smiley Very Happy

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Re: Gigabit Pro in Atlanta

Is this forum actually monitored by comcast employees?

 

Still waiting on a response to my intial question wether or not you will be offering your shiny new service to business account holders????

 

 

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Re: Gigabit Pro in Atlanta

Yes, there are 1-2 employees who frequent the forum. Though, your question is a tough one as it's likely that decision was made very high up, so they may not actually have an answer for you. 

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Re: Gigabit Pro in Atlanta

bump

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Re: Gigabit Pro in Atlanta

Ok we are 6 days into may and still radio silence from comcast about this service.

They keep announcing new cities but no new details about it. Even the reps don't know

anything about this service.

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Re: Gigabit Pro in Atlanta

I called Comcast.  Nobody knew anything about it.  I'd say they are a couple months away from rollout, at least.

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Re: Gigabit Pro in Atlanta

The press release from last month says roll out will begin in May for Atlanta.

Its now May and even the people that work at Comcast have no clue about a service they offer.

 

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Re: Gigabit Pro in Atlanta

So the rumors swirling around are that comcast will charge $300 a month for this service.

Thats more that 4x what google is charging and double what AT&T will be charging residential customers

for 1gbps.

 

Yes it's 2gbits but unless you plan on upgrading your core network and nic's with 10gb then its a pointless 

to offer a service only business users can afford. Why can't comcast price this around $150 would make more sense.

 

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Re: Gigabit Pro in Atlanta

So It seems that the gigabit pro service has now been "delayed".

This is was what I expected to occur.

 

No wonder Comcast has been again voted most hated company in America again.

 

 

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Re: Gigabit Pro in Atlanta

Hate to bump an old thread, but for anyone that's interested. Comcast has launched a new site for their multi-gig fiber service.

 

http://www.xfinity.com/multi-gig

 

Should be noted that this does not apply to business class services, this is purely residential. Business class users interested in fiber should see the Ethernet section on the business class website.

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Re: Gigabit Pro in Atlanta

That link is still all just marketing speak with no prices or firm details.

Also it makes ZERO sense to offer 2gb service to residential users who don't have the

techinical skills or resources ie: 10gb nics and switches to take advantage of anything greater than 1gb service.

 

 

 

 

 

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Re: Gigabit Pro in Atlanta

Yes, no doubt the 2Gbps service is a marekting tactic. They are 1) doing 2Gbps so they can uppercut Google Fibers 1Gbps and 2) they are wanting another reason to justify their price. If rumors are correct this service is likely going to cost $300 per month. 

 

Also, services which offer speeds such as 1-2 Gbps speeds(and even lower) are not targeted at a single users. They are targeted for multi-user environments. Meaning each user could use quite a bit of bandwidth and not really need special knowledge or equipment besides a router capable of doing so. Generally speaking, at those speeds the bottleneck usually comes from the server you're requesting data from. 

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Re: Gigabit Pro in Atlanta

Yeah, on the remote server bottlenecks, I actually don't see single file downloads max out my 100/20 connection very often, let alone 1 or 2 gbps. Servers/CDNs/backhauls will need upgrading before we get to that point.

 

On the 10gbps thing..... while it's not currently within reach for most consumers/prosumers (the cheapest desktop PCIe 10gbps card is still ~$300-400, and replacing all typical inline switches/routers would easily total into the thousands), with a 2gbps connection I could conceivably see someone setting up 2 sepearate single-gigabit routers. At that point, both routers could max out the connection.

 

Also, see this DSLreports article where the launch of this product has apparently been delayed:

 

http://www.dslreports.com/shownews/Comcasts-2-Gigabit-Service-Launch-Appears-Delayed-133985

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Re: Gigabit Pro in Atlanta

Saw this today on stopthecap.com

 

http://stopthecap.com/2015/06/10/comcast-tells-customers-gigabit-pro-service-will-likely-arrive-some...

 

My firewall has a quad port gigabit nic in it so if the ONT they install is multi port then maybe I can either do bonding if they give me multiple ip's(which is unlikely) or IPV6 is working and I get my own static block.

 

At this point I am more interested in a symetrical connection since I do a lot of cloud work and need to push stuff to the cloud quickly. 50Mbits down is ok for now and I have aniother 18 months left on my contract I will be looking for something better but im not in a google fiber or gigapower area outside of Atlanta right now even though AT&T says my city is getting gigapower don't believe it untill its hooked up and working properly.

 

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Re: Gigabit Pro in Atlanta

This was posted to Reddit today. Can't confirm how accurate it is though. http://i.imgur.com/5HgWqQq.png

 

Full post. http://redd.it/3cc75q

 

 

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Re: Gigabit Pro in Atlanta

I believe that is accurate but I believe also that is not copper, it's fiber.

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Re: Gigabit Pro in Atlanta

Correct, it's a FTTH based service which will only be available to select customers within a small radius of the existing Comcast infastructure. 

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Re: Gigabit Pro in Atlanta

Does that come with a lifetime supply of lube as well?

Redicoulous! $500 install and $500 activation.

Competition can not come fast enough.

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Re: Gigabit Pro in Atlanta

If it is symmetrical, real gigabit for business that allows for static IPs then that is a fantastic deal. All the residential "gigabit" out there now is merely gigabit ethernet handoff from the modem for downstream speeds only, not upstream, AND you will NEVER see actual gigabit speeds unless your pulling a movie or something off of one of Netflix's servers that's co-located at the Comcast cable head (Netflix pays big bucks for that) I don't give a rat's sass about gigabit to HBO or ESPN or some other content provider who is just going to charge me even more money. Show me gigabit download speeds from cnn.com, craigslist, or ebay. They ain't happening on any of the competition now. Show me a city where I can buy 2 of these gigabit pro links in 2 different offices and NFS mount a server share across a VPN and pull 100MegaBYTE/sec off a RAID-10 array across the VPN. If Comcast can do that with this service then it is an absolute killer deal.
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Re: Gigabit Pro in Atlanta

Comcast finally updated their pricing info for gigabit pro.

 

http://www.xfinity.com/multi-gig-offers

 

$300 a month plus up to $1000 for the install and this is for residential only.

 

 

 

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Re: Gigabit Pro in Atlanta

availability is severely restricted, I see.  If it's residential only what's the point?  I guess they are targeting the wealthy who want it for bragging rights.  Same kind of thing as when they put in 50 boxs in a new basketball arena or charge 100K for a new car.

 

It's interesting the US economy has enough 1%ers to be able to support this.

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Re: Gigabit Pro in Atlanta

This specific service is residential only, but Comcast business has had a fiber based service for a while, though, it's considerably more expensive. 

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