My speed are droping to 1.5 and 2Mbps, im paying for up to 50Mbps which I have gotten in the past but no much lately. The modem is new and i've tested at the modem and I have made no new changes to my network. I saw the recomendation to post your modem's signal levels for working on connectivity issues, so I'll start there. Maybe someone can take a look and let me know how it is. Thank you.
|Frequency||567000000 Hz||573000000 Hz||579000000 Hz||585000000 Hz||591000000 Hz||597000000 Hz||603000000 Hz||609000000 Hz|
|Signal to Noise Ratio||38 dB||39 dB||38 dB||39 dB||39 dB||29 dB||35 dB||38 dB|
|Power Level |
|4 dBmV||6 dBmV||4 dBmV||6 dBmV||5 dBmV||5 dBmV||4 dBmV||4 dBmV|
|Frequency||36500000 Hz||30100000 Hz||18900000 Hz||23700000 Hz|
|Ranging Service ID||1259||1259||1259||1259|
|Symbol Rate||5.120 Msym/sec||5.120 Msym/sec||2.560 Msym/sec||5.120 Msym/sec|
|Power Level||38 dBmV||38 dBmV||36 dBmV||36 dBmV|
|Upstream Modulation|| QPSK|
|Total Unerrored Codewords||147274991||145688796||145696545||145639698||145681108||37946633||144266404||145684060|
|Total Correctable Codewords||809||894||1331||41544||1300||36510518||205460||820|
|Total Uncorrectable Codewords||544||564||560||25918||668||6977239||1213296||618|
Your upstream power level is a bit low. Hard to say if that will effect overall speed. I'd expect more modem reboot/disconnects. Do your speeds tend to drop around a certain time or is it consistently bad? Also have you run all of your test while directly connected to the modem?
You've got a downstream channel with an exceptionally low SNR (29db) and 2 channels with a very high error count. It appears you may have some line issues, and with signals like this you should be able to get a tech visit scheduled, if you call in. 1-800-391-3000