Connectivity
Connectivity and managing Your Comcast Business network
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ikop32
Occasional Visitor

Forgot my password to business modem . Can you please reset it to default. Thx!

 
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Community Manager
Community Manager

Re: Forgot my password to business modem . Can you please reset it to default. Thx!

Hey there, ikop32! Appreciate you taking the time to ask about a factory reset for your biz modem. There is a small pin on the modem that you can use to hard reset the modem. Are you using a business wireless gateway (BWG)? 

 

Ken

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ikop32
Occasional Visitor

Re: Forgot my password to business modem . Can you please reset it to default. Thx!

Yes, BWG. Will hard reset purge all my current settings as well?    

Thanks

Igor

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Community Manager
Community Manager

Re: Forgot my password to business modem . Can you please reset it to default. Thx!


@ikop32 wrote:

Yes, BWG. Will hard reset purge all my current settings as well?    

Thanks

Igor


Yes, this will purge all your current settings. It'll reset the modem as if you just got it today for the first time. There is a small pin hole on the back of the device. If you hold it down for 2 seconds or so it'll reboot the modem. If you hold it down for 6 or 7 seconds, it'll factory reset the BWG.

 

Ken

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ikop32
Occasional Visitor

Re: Forgot my password to business modem . Can you please reset it to default. Thx!

Thanks! I'm all set

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