Connectivity
Connectivity and managing Your Comcast Business network
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Forced call back modem reset terrible customer service

of course i rebooted the modem before calling, hanging up on me and forcing me to call back "while the modem resets" 10 minutes later is awful service and essentially says you value your time more than mine.

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Re: Forced call back modem reset terrible customer service

So, continuing on with this disaster.  Your technician leaves today without fixing the problem.  Then I call back and level 2 looks at it and determines with unilateral stupidity that everything is fine, again without calling me.  Of course I can't reply to their email.  So now I have to call back in for the third time today.  Its pretty obvious you don't care one iota about my time, your disrespect is very apparent and you should be ashamed at this poor level of service.

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Official Employee

Re: Forced call back modem reset terrible customer service

Hello, how are you? I hope outside of this internet service issue your day is going well. I can imagine this service issue is causing a tremendous amount of challenges. I know you need a dependable connection and I would be dissatisfied if this happened to me :{ I will do all I can to help. Are you able to send a private message? If you can include your first and last name, your full-service address, and your account number? (or phone number) I can assist you further.

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