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For two months my speed is abysmal

SOLVED
RickDrew
Visitor

For two months my speed is abysmal

You've had techs out four times. Replaced the modem three times. Replaced the lines one time.  My speed average for today:

 

Up: 5.5

Down: .08

 

Wow - that's blazing speed.  Tried calling tech support. Looks like the days of 24/7 are over - now I have to call in the morning. This is rediculous. I'm paying almost $150 a month for speed - and I'm not getting it.

 

So - how will you finally - actually - FIX the problem, and what type of credit can I expect? You've wasted about 7 hours of my time on the phone, 15 more with service calls, and dozens of hours of lost work because of constant time-outs. I need to upload clients photos - and can't. It's faster to drive 20 minutes each way and hand them a friggin DVD.

 

You have a "watch" on the line, but aparantly that only looks for modem resets. So that's useless.

 

Here's my "best" speed for the past few hours - nice, huh?

 

http://www.speedtest.net/my-result/2787422405

Accepted Solution

Re: For two months my speed is abysmal

Reset the modem. New results:

 

http://www.speedtest.net/my-result/2787454333

 

Just when I thought it could not get worse. .34 down, .52 up. Woo hoo! That's blazingly fast internet.

View solution in context
RickDrew
Visitor

Re: For two months my speed is abysmal

Reset the modem. New results:

 

http://www.speedtest.net/my-result/2787454333

 

Just when I thought it could not get worse. .34 down, .52 up. Woo hoo! That's blazingly fast internet.

Community Manager
Community Manager

Re: For two months my speed is abysmal

Welcome RickDrew. We apologize for the problems you are encountering while utilizing Comcast Business Internet.  Our Regional Support Group is aware of the issue and are working toward resolution.

 

Thank You

Member

Re: For two months my speed is abysmal

RickDrew-

 

As Comcast_John stated our local team is working on your matter. They also tried to reach out and contact you about this issue so you were updated. Do you get a chance to speak with the local rep?

Highlighted
Member

Re: For two months my speed is abysmal

RickDrew-

 

I see your post is now marked with Solved. Are you able to update the Community on how your issue was resolved? Any additional technical information would be helpful to other Business customers.