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Fluctuating download speeds since 12/26/18

jnathanroberts
Occasional Visitor

Fluctuating download speeds since 12/26/18

Hello,

Since 12/126/18 around 7:45am CT, my download speeds have started fluctuating wildly.  Uploads have been consistent as expected,  but my 150mbps downloads are dropping down to 100mbps and lower.   I have made no changes in months on my end, so this is unexpected. 

 

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Official Employee

Re: Fluctuating download speeds since 12/26/18

Thank you for the information, jnathanroberts! I can look into this. If you click on my handle (Comcast_Gina) you should be able to send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

rich_wa
New Member

Re: Fluctuating download speeds since 12/26/18

Same issue here.  Packet losses, slow speeds, latency issues, ...  Tech no help saying it's my equipment.  Forums say otherwise.  

 

Official Employee

Re: Fluctuating download speeds since 12/26/18

I'd like to investigate your internet issues, rich_wa. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. 

rich_wa
New Member

Re: Fluctuating download speeds since 12/26/18

Hi Gina,

 

  Here is the notes I took away from the call.

 

  "

ref# - cr824481768 - Barbara 

 

No issues with comcast network.

 

Cannot come out and check without charge the connection from Comcast wiring.

 

Wont check for other references for same issue even though its is on forums.

 

an email will be sent with your notes."

 

Rich

Official Employee

Re: Fluctuating download speeds since 12/26/18

Thanks for getting back to me here. Okay, I'm going to need to access the account so I can see the ticket and also look over the signals and other pertinent data. Would you mind sending your account details via a private message? 

rich_wa
New Member

Re: Fluctuating download speeds since 12/26/18

HI Gina,

 

  I have sent you my login informaiton as you requested via private message.

 

Thank you,

Rich

Official Employee

Re: Fluctuating download speeds since 12/26/18

Thanks! We'll meet you there.