We have 75/15 internet, and our down is perfectly fine, sometimes as high as 97Mbps. However our up ranges from 7-10Mbps. When we first upgraded to 75/15 last July, our up speeds were fine. Below is a graph of our upload speeds. I'm wondering what's going on with the lack of up speeds, or if the issue is the older Comcast SMCd3g-ccr modem.
Hello dplotts and welcome to forums,
I apologize for the delayed response. I was looking over your signal and saw a few things that concerned me. I would like to send a factory rest to your modem to try and correct this problem. This process can take up to 40 minutes to complete. Please let me know when is the best time to perform this rest. (AM|PM)
Thank you, the upload speeds are back where they should be. The latest speed test from http://speedtestbeta.xfinity.com/ shows 89 down and 18 up.
My monitoring also shows the speeds restored: