Hello, we’ve been experiencing unusual delays in delivery on our Comcast hosted Exchange service.
Our domain is “lauchlanworks.com”. It’s critical that our mail is delivered on time & a good many of the
users in the office are receiving mail almost a full day later than it was sent, on some occasions. The mail
is originating from various domains, so it’s not isolated to any one – even internal emails
(lauchlanworks --> lauchlanworks) are experiencing some unusual delivery delays though they are showing
as sent at the time they were sent. Some mail is timely, others are not – it’s all a bit random. This has been
the case for at least 3 days. Please help.
Are users accessing their mail directly via the Comcast site or using a third-party like Gmail to pull the emails?
Also, I should add that the delays are present on the Exchange webmail, so it is not an Outlook issue - it's quite positively some issue with the Exchange server we are on.
I personally don't use this myself, so my knowledge is limited here. Have you tried calling Comcast and asking if they are able to see any issues? If they don't find anything you can request a request be sent to level 2 about it and they'll dig a bit deeper for you.
Well, in the past when I've posted an issue here I've gotten at least one reply from a Comcast technical support person . . . that what I'm holding out for, though if none of them pipe-up soon I'll give 'em a call in the morning. Thanks for the input Kraze!