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Exceeded Email Limit

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Yarussos
New Member

Exceeded Email Limit

 I send email newletters out once a month to our customers (they have the option to unsubscribe) & have signed up for this newsletter.  I now have been blocked saying i am a spammer.  who or how can i get reactivated so i can send out the newsletters.

i have them set up in distribution lists of under 150 and I only send the designated under 1000 per hour for Business Class Customers

Accepted Solution

Re: Exceeded Email Limit

Welcome Yarussos.  We apologize for the inconvenience with sending emails.  You post indicate the possibility the your recipients list is to large. The Comcast email policies are listed below.  Let us know if you continue to have issues after adjusting the recipient list to 100 or less.

 

Outbound email limits
Violating any of these limitations will result in an error message and the failure of your email attempt.

•100 recipients per email.

•1,000 outbound emails per hour. One email sent to 100 recipients is counted as 100 outbound emails. If you send 10 emails, each of which are going to 100 recipients, you will reach the 1,000 emails-per-hour limit. If this occurs, your account will be blocked from sending email for 45 minutes.

•20 MB per email. If the total size of your email, including attachments and headers, exceeds 20 MB you will be unable to successfully send that message.

 

In an effort to protect our customers, Comcast will temporarily suspend a customer’s ability to send email if the customer generates abnormally high outbound email traffic or a significant amount of email appears to be spam.

In this case, a customer’s email may be suspended for up to one hour per occurrence. To prevent re-occurrences, you should check the content of messages, including any URLS' in the signature file, the number of undeliverable recipients and volume of mail being sent.

 

If you believe your account has been flagged or have further questions about our email policies, please contact Customer Security Assurance at 1-888-565-4329.

 

Thank You

View solution in context
Accepted Solution

Re: Exceeded Email Limit

Welcome Bsymanski.  IN order to assist we will need the email address that are are sending from and the associated account number.  If you will send me a private message (PM) with the information we can proceed with resolution.

 

Thank You

View solution in context
Community Manager
Community Manager

Re: Exceeded Email Limit

Welcome Yarussos.  We apologize for the inconvenience with sending emails.  You post indicate the possibility the your recipients list is to large. The Comcast email policies are listed below.  Let us know if you continue to have issues after adjusting the recipient list to 100 or less.

 

Outbound email limits
Violating any of these limitations will result in an error message and the failure of your email attempt.

•100 recipients per email.

•1,000 outbound emails per hour. One email sent to 100 recipients is counted as 100 outbound emails. If you send 10 emails, each of which are going to 100 recipients, you will reach the 1,000 emails-per-hour limit. If this occurs, your account will be blocked from sending email for 45 minutes.

•20 MB per email. If the total size of your email, including attachments and headers, exceeds 20 MB you will be unable to successfully send that message.

 

In an effort to protect our customers, Comcast will temporarily suspend a customer’s ability to send email if the customer generates abnormally high outbound email traffic or a significant amount of email appears to be spam.

In this case, a customer’s email may be suspended for up to one hour per occurrence. To prevent re-occurrences, you should check the content of messages, including any URLS' in the signature file, the number of undeliverable recipients and volume of mail being sent.

 

If you believe your account has been flagged or have further questions about our email policies, please contact Customer Security Assurance at 1-888-565-4329.

 

Thank You

bsymanski
New Member

Re: Exceeded Email Limit

Were you able to get your account reactivated?  I have been sending newsletters for about a month without a problem always staying under the 1000 per hour limit.  Now when I send the messages only the first 20 are delivered and then I get "exceeded email limit."  I've tried this several times over the past 3 days and I recieve the message everytime.  Comcast says your account will reset after 1 hour but it never seems to reset.  I guess it does reset in a sense allowing me to send 20 emails but then I get the exceeded message again.  I'm not sure what to do at this point.

Community Manager
Community Manager

Re: Exceeded Email Limit

Welcome Bsymanski.  IN order to assist we will need the email address that are are sending from and the associated account number.  If you will send me a private message (PM) with the information we can proceed with resolution.

 

Thank You